Company
ClaimsIntakeAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Claims Intake Agent. Skills: Claims intake, Triage, Coordination, Communication. Support APEHS, Risk and Claims department. Coordinate between locations”
Industry & Context.
quickly solve problems
Ability to work under pressure, Ability to multi-task, Ability to work independently, tight time constraints, manage confidential information, sound judgment, discretion, physical demands, work in an office environment, sit, talk or hear, walk, use hands to finger, handle, or reach with hands, stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds, lift and/or move up to 25 pounds, close vision, distance vision, color vision, ability to adjust focus, typical cubicle office setting, quiet to moderate noise level
What They're Looking For.
Must Have
High School Diploma required, Ability to work under pressure in a fluid environment, Ability to multi-task in a fast-paced call center type of environment, Discretion in handling and communicating sensitive information, Ability to work independently under tight time constraints, Ability to organize, monitor, and track numerous activities, events and projects, Ability to quickly solve problems, Ability to manage confidential information while using sound judgment and discretion, oral/written communication and presentation, Proficient in Microsoft Office (Excel, Word, Power Point), HR and EHS/Risk Information Systems, Ability to work in an office environment, sit and talk or hear, use hands to finger, handle, or reach with hands, stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds, lift and/or move up to 25 pounds, close vision, distance vision, color vision, and ability to adjust focus
Nice to Have
Bilingual proficiency (English/Spanish) is strongly preferred, Prior call center or claims intake experience preferred, Bilingual Spanish is a plus but not required
What You'll Do.
Risk and Claims department
Coordinate between locations
Intake claim information
Evaluate and triage severity
Provide proper notification
Coordinate and supervise claim intake function
Enter intake information
Ask triage and claim questions
Assist in intake and investigation
Review claims correspondence
Disseminate claims correspondence
Capture related materials
Organize related materials
Preserve related materials
How You'll Work.
Team & Collaboration
Coordinate between store, distribution centers, hubs and corporate locations; Supports and assists APEHS, Risk and Claims team
Communication Scope
Communicates effectively; oral/written communication; presentation
Process & Methodology
track numerous activities, track events, track projects
Full Job Description
## **Job Description** _****Bilingual proficiency (English/Spanish) is strongly preferred****_ Claims Intake Agent supports the APEHS, Risk and Claims department by acting as a coordinator between store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents. Evaluating and triaging severity and providing proper notification for claim escalation, TPA and carrier notifications. This position will be responsible for coordinating and supervising the day-to-day claim intake function based on field activity and call volume. **_ESSENTIAL DUTIES AND RESPONSIBILITIES_** include the following along with other duties as assigned: * Answers, triages and makes phone calls in a call center environment * Enters callers’ intake information by asking pre-determined triage and claim questions into information system * Supports and assists APEHS, Risk and Claims team in the intake and investigation of incidents as assigned * Reviews and disseminates email and claims related correspondence and shares with the appropriate area * Assists in capturing, organizing and preserving related materials and files * Route and respond to inquiries, emails and mail for the Claims team as indicated ** _QUALIFICATIONS_** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Communicates effectively with internal store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents while providing a high degree of customer service. * Ability to work under pressure in a fluid environment * Ability to multi-task in a fast-paced call center type of environment * Discretion in handlin
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