ClaimsExperience,SeniorManager

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products. The Claims Experience Manager is responsible for ensuring that SquareTrade Europe’s claims management organization is performed effectively and efficiently, creating good customer outcomes and in compliance with the applicable regulations. The primary purpose of this role is to support the development and execution of SquareTrade’s business strategy through the creation and delivery of Claims solutions, capabilities, and services. This crucial role entails being responsible for our claims management performance, shaping the claims internalisation strategy, and leading the team through its seamless execution and beyond. By prioritising the optimisation of claims handling and recognizing its direct impact on profitability, the Claims Experience Manager will uphold customer satisfaction and guarantee effective operations. This role is cru