TAL
Insurance
ClaimsConsultant,GroupClaims-CBUS
Neural analysis suggests this role is
optimal for mid candidates.
“Claims Consultant, Group Claims - CBUS at TAL. Skills: TPD claims management, Insurance Contracts Act. Manage portfolio of complex claims. Apply knowledge of Insurance Contracts Act”
What You'll Achieve.
Deliver quality outcomes for members
Industry & Context.
What They're Looking For.
Must Have
Extensive life insurance claims management experience, Technical expertise across complex TPD claims, Understanding of insurance legislation and frameworks
Nice to Have
Retail claims management experience, Background in law or allied health, Analytical skills, resilience, and confidence
What You'll Do.
Manage portfolio of complex claims
Apply knowledge of Insurance Contracts Act
Navigate additional cover complexities
Collaborate with technical experts
Collaborate with business partners
Contribute to embedding best practice
Shape success of specialist team
Engage confidently with claimants
Engage confidently with legal
Engage confidently with trustees
Engage confidently with internal stakeholders
How You'll Work.
Team & Collaboration
Technical experts; Business partners; Claimants; Legal; Trustees; Internal stakeholders
Communication Scope
Professional approach; Empathetic approach
Full Job Description
* Flexible Work Hours | Hybrid Model * Clear career pathway – a natural stepping stone to a Senior Consultant role. * Exposure to complex, high-value claims – work on challenging TPD and life insurance claims. * Flexible and supportive work environment – backed by strong organisational investment and ongoing support. Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. The Complex Claims Consultant role will sit within TAL’s Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. In this role you will: * Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy. * Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities. * Collaborate with technical experts and business partners to support sound, high-quality decision-making. * Contribute to embedding best practice and shaping the success of a newly established specialist team. * Engage confidently with claima
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