TAL
Financial Services
ClaimsConsultant,GroupClaims
Neural analysis suggests this role is
optimal for entry candidates.
“Claims Consultant, Group Claims at TAL. Skills: Claims management, Customer experience. Manage life insurance claims. Provide best-in-class customer experience”
What You'll Achieve.
Deliver on quality outcomes
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Life insurance claims management experience, IP and/or TPD claims experience, Workers Compensation or Return to Work claims management experience, Allied Health background, analytical skills, problem-solving skills, time-management skills, Excellent communication, empathy, Solid understanding of injuries, Solid understanding of illnesses, Solid understanding of treatment
Nice to Have
Group policy claims management experience
What You'll Do.
Manage life insurance claims
Provide best-in-class customer experience
Provide best-in-class client experience
Communicate claim status
Deliver quality health outcomes
Deliver quality claim outcomes
Manage portfolio of TPD claims
Manage portfolio of IP claims
Assess claims payments
Analyse claims payments
Calculate claims payments
Finalise claims payments
Engage external treating doctors
Engage rehabilitation consultants
Engage in-house medical specialists
Engage in-house legal specialists
Deliver timely outcomes
Provide exceptional customer service
Participate in case conferences
Participate in peer case discussions
Instruct third party service providers
How You'll Work.
Team & Collaboration
Collaborative team; Supportive leadership; Case conferences; Peer case discussions
Communication Scope
Customer communication; Client communication
Full Job Description
* Competitive Salary + Bonus + Annual Reviews * Flexible Work Hours | Hybrid Model * Wellbeing Benefits – Mental, Physical & Financial Support * Full time, permanent contract * Collaborative team with supportive leadership * Internal career growth opportunities * Melbourne CBD office with an-site fitness centre and wellness classes Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. As a Claims Consultant within our Group space across AusSuper, you will manage life insurance claims from start to finish, providing a seamless experience for our customers. In this role you will: * A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. * Independently managing a portfolio of TPD and IP claims end-to-end * Assess, analyse, calculate and finalise claims payments * Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer * Provide exceptional customer serv
Applying for this Claims Consultant, Group Claims role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about TAL?
Real rants from real employees. Read before you apply.