Waymo

Autonomous Driving Technology

ClaimsAdvocate

$125–152k Mountain View, California, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Claims Advocate at Waymo. Skills: Claims advocacy, Risk evaluation, Operational excellence. Review claims. Triage claims”

Industry & Context.

Autonomous Driving Technology
Problems you'll solve

Distilling fragmented data; Identifying critical issues

Eligibility Requirements

Relocation to Bay Area

What They're Looking For.

Must Have

7+ years professional experience, Claims experience, Mapping operational workflows, Identifying bottlenecks, Architecting scalable enhancements, Forensic triage of incidents, Distilling fragmented data, Identifying critical issues, Executing negotiation strategies, Managing project inventories, Maintaining SLA compliance, Oversight of third-party vendors

Nice to Have

Experience in mobility space, Insurance designations, Advanced degree

What You'll Do.

Handle claim payments

Oversee claim handling partners

Ensure claims handled within SLAs

Meet Waymo expectations

Assist riders and customers

Create strategies for claims

Create tools for claims

Create processes for claims

How You'll Work.

Team & Collaboration

Partner with legal; Partner with public policy; Partner with safety; Partner with security; Partner with privacy experts; Collaborate with business development; Collaborate with product partnership; Collaborate with strategy; Collaborate with operations teams; Support legal teams; Support policy teams; Support regulatory teams; Maintain relationships with industry partners

Communication Scope

Professional interactions

Process & Methodology

SLA compliance

Full Job Description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U. S. states. At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners. In this hybrid role, you will report to a Claims Man

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