SquareTrade
Consumer Services
ClaimsAdministrator
Neural analysis suggests this role is
optimal for entry candidates.
“Claims Administrator at SquareTrade. Skills: Claims administration, Customer service, Data analysis. Manage escalated customer cases. Ensure timely and accurate claim resolutions”
What You'll Achieve.
Provide great resolutions to customers; Improve on our Customer Experience; Get results; Accurate claim resolutions within agreed service levels; Identify trends, risks, and improvement opportunities
Industry & Context.
Problem-solving skills; Analytical approach; Conflict resolution; Decision making
What They're Looking For.
Must Have
1–3 years’ experience in customer service, claims, or case management roles, written and verbal communication skills, Proven problem-solving, conflict resolution, and decision-making abilities, Advanced proficiency in Microsoft Excel and data analysis, Customer-first mindset with empathy and professionalism
Nice to Have
Relevant higher education qualification in Business, Operations, or related field, Experience in insurance, warranty, retail, or technology services, Knowledge of Australian Consumer Law, repairs, and replacement processes
What You'll Do.
Manage escalated customer cases
Ensure timely and accurate claim resolutions
Deliver high-quality customer communications
Liaise with manufacturers and repairers
Maintain accurate case records
Process reimbursements and goodwill payments
Contribute ideas to improve processes
How You'll Work.
Team & Collaboration
Work with Manufacturers; Work with Retailers; Work with internal teams; Support Customer Experience team; Support Call Centre partner; Work closely with internal teams
Communication Scope
Written communication skills; Verbal communication skills; Customer communications
Full Job Description
SquareTrade, an Allstate company, is a global leader in device protection, warranty services, and technology support solutions. In Australia, we partner with major retailers and telcos to deliver seamless, customer‑first protection experiences that help people stay connected and supported when their devices break, fail, or need replacement. We are on the hunt for a customer experience focused, motivated, problem solver to join our team. Reporting into the Claims Administrator, Team Leader, you will support our external Call Centre, as a Claim Administrator. The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies. What Makes This Role Unique? * Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams. * You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience. * With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored! We're Looking For Someone Who: * Is passionate about the delivery of high-quality customer service experiences, both in written and verbal scenarios. * Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem-solving skills. * Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!) Key Responsibilities: Operational Delivery * Manage escalated customer cases and service requests in line with business rules and authority limits. * Ensure timely and accurate claim resolutions within agreed service levels. Customer & Partner Experience * Deliver high-quality written and v
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