APCO Holdings
Insurance
ClaimsAdjuster-CrystalFusion
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Claims Adjuster - Crystal Fusion at APCO Holdings. Skills: Claims management, Customer service, Repair coordination. Manage and process claims. Guide customers through claims process”
What You'll Achieve.
Ensure smooth claims experience; Ensure accurate claims experience; Ensure timely claims experience; Deliver high-quality service; Deliver timely service; Maintain customer satisfaction
Industry & Context.
Problem-solving; Issue resolution; Dispute resolution
What They're Looking For.
Must Have
High school diploma or GED, Proficiency in Microsoft Office Suite, Communication skills, Organizational skills, Customer service skills, Handle multiple priorities, Meet deadlines
Nice to Have
Previous claims processing experience, Previous customer service experience, Bilingual capabilities, Knowledge of automotive repair processes, Knowledge of insurance/claims handling, Experience with claims systems, Experience with similar software platforms
What You'll Do.
Manage and process claims
Guide customers through claims process
Explain coverage and next steps
Coordinate with repair facilities
Schedule repair appointments
Track repair appointments
Ensure completion of repairs
Maintain accurate documentation
Maintain accurate records
Respond to customer inquiries
Provide claim status updates
Resolve issues promptly
Partner with repair facilities
Ensure high-quality service
Ensure timely service
Monitor claim progress
Ensure compliance with policies
Resolve claim-related disputes
Identify new repair facilities
Onboard new repair facilities
Support additional duties
How You'll Work.
Team & Collaboration
Internal teams; External partners; Repair facilities
Communication Scope
Customer communication; Claim status updates
Full Job Description
## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Windshield Claims Specialist is responsible for managing and processing claims related to windshield repair and replacement. This role serves as a key point of contact for customers and repair facilities, ensuring a smooth, accurate, and timely claims experience. The ideal candidate is customer-focused, detail-oriented, and excels at coordinating multiple tasks while maintaining a high level of service and efficiency. ## What You'll Do Review and process windshield repair and replacement claims accurately and within established timelines. Guide customers through the claims process, explaining coverage and next steps clearly. Coordinate with repair facilities to schedule, track, and ensure completion of repair appointments. Maintain accurate documentation and records for all claims and customer interactions. Respond to customer inquiries, provide claim status updates, and resolve issues promptly. Partner with repair facilities to ensure high-quality, timely service delivery. Monitor claim progress to ensure compliance with company policies and a positive customer experience. Resolve claim-related disputes while maintaining professionalism and customer satisfaction. Identify and onboard new repair facilities as needed. Support additional duties and projects as assigned. ## What Makes You Successful Strong com
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