AIG

insurance

ClaimRepresentative-FastTrack

Charleston, West Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Claim Representative - Fast Track at AIG. Skills: claim handling, investigation, customer service. Investigate, evaluate and resolve auto liability claims. Investigate, evaluate and resolve minor injury claims”

What You'll Achieve.

Deliver consistent technical excellence; Create an unparalleled global claims handling experience; Deliver responsive, fair and professional service with empathy and efficiency; Maintain high standards of customer service; Complete timely and accurate investigation; Complete timely and accurate damage evaluation; Complete timely and accurate claim resolution

Industry & Context.

insurance
Problems you'll solve

Analytical with good decision-making skills; exercise good judgment

What They're Looking For.

Must Have

Bachelors’ degree or equivalent work experience, Property and casualty licenses required. Must be obtained within 6 months of hire

Nice to Have

2 years previous claim handling experience preferred

What You'll Do.

evaluate and resolve auto liability claims

evaluate and resolve minor injury claims

evaluate and resolve low complexity general liability losses

Document facts and maintain evidence

Establish appropriate loss and expense reserves

Review reserves through life of file

Manage assigned claim inventory

How You'll Work.

Team & Collaboration

Communicate effectively with internal and external customers

Communication Scope

Excellent verbal and written communication skills; Communicates effectively with internal and external customers

Full Job Description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a **Claim Representative - Fast Track** to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. **Make your mark in Claims** Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. **How you will create an impact** The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, minor injury claims and low complexity general liability losses. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stake holders through the life of the claim. * Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards. * Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution. * Comply with all statutory and regulatory requirements in all applicable jurisdictions. * Establish appropriate loss and expense reserves with documented rationale. On-going review of reserves required through life of file. * Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines. * Communicates effectively with internal and external customers on

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