ClaimManagementCoordinator

_Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping._ _As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too._ **Who You Are** You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige. If the above sounds like you, this position might be just what you’re looking for! **About The Job** This role will be based in The Ascent, PJ. You are responsible for the careful and complete handling of claims, paying attention to every detail. You provide our customers with excellent support throughout the entire claims process, ensuring they feel heard and assisted. Additionally, you drive ongoing improvements in our customer journey. **Job Description** * When a claim is filed, you will make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data. * You will collaborate with other knowledgeable task owners who provide valuable insights and actions necessary for the actual claim. * You will follow up and make sure that claims are handled and closed as quickly as possible with all necessary corrective actio