Expeditors
logistics
CiudaddeMéxico|CustomsBrokerageCustomerServiceRepresentative
“Ciudad de México | Customs Brokerage - Customer Service Representative at Expeditors. Skills: Customs brokerage, Customer service, Data entry, Shipment processing. Ensure smooth and timely customs process flow. Ensure accurate and timely client billing”
What You'll Achieve.
Exceeds customer expectations; Consistently strives to improve customer satisfaction; Consistently completes quality work; Consistently meets deadlines; Meet KPI standards
Industry & Context.
Proactive and when issues arise, is timely and resolute in solving problems
What They're Looking For.
Must Have
6 months to 1 year related experience and/or or equivalent combination of education and experience
Nice to Have
Good knowledge of customs brokerage process and system, Good knowledge of customs legislation, especially with regards to classification, valuation and origin, Good knowledge of incoterms, Hazardous Materials certification
What You'll Do.
Ensure smooth and timely customs process flow
Ensure accurate and timely client billing
Understand customs DLSOP
Interpret customs information
Ensure accurate and timely data entry
Transpose customs declaration information
Assist with verification of customs declaration
Track and trace Customs files
Interact with customs authorities
Attend customs inspections
Act as liaison between customs authorities
Ensure timely customs clearance
Verify import and export documents
Interact with customers
Arrange international shipments
Maintain relationships with customs officers
Ensure compliance with regulations
Understand department process flow
Keep up to date on regulatory requirements
Overseas communications
Respond to emails and requests
Escalate problems to Management
How You'll Work.
Team & Collaboration
Works in harmony with superiors and fellow workers; Aid and assist others to the benefit of the company and/or customers; Provides relevant and timely information to co-workers, customers and service providers
Communication Scope
Effectively listens to others; Communicates (verbal and written) in a professional manner; Provides relevant and timely information; Answers phone calls; Responds to voicemails, emails and other communication
Applying for this Ciudad de México | Customs Brokerage - Customer Service Representative role?
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