Bird
CityOperationsManager
“City Operations Manager at Bird. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, P&L ownership, strategic project delivery. Manage the end-to-end operation of the respective portfolio. Manage performance and efficiency of our operations”
What You'll Achieve.
track and report critical operational, ridership, supply and demand metrics; optimize processes; improve market share; profitability; positive margins
Industry & Context.
strategic critical thinker; Use data to optimize processes, creatively solve problems, and track results; Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments; Ability to simplify difficult problems into actionable and solvable tasks; Problem solve - prioritize tasks, and overcome obstacles that come your way
What They're Looking For.
Must Have
3+ years of relevant experience, at least 1+ year of experience managing team members, Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role, Engaging communicator with the ability to connect with senior leaders as well as motivate teams, Excels at building networks and liaising with external partners and city stakeholders, Excel/data management skills, Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments, Ability to simplify difficult problems into actionable and solvable tasks, Data-driven by nature, attention to detail, and obsessed with process improvement, Comfortable learning and adapting to new concepts and using new tools
What You'll Do.
Manage the end-to-end operation of the respective portfolio
Manage performance and efficiency of our operations
track and report critical operational
supply and demand metrics
Use data to optimize processes
creatively solve problems
Be the representative and resolve any operational matters for Bird with stakeholders
or other third parties
Work on continuous growth
as well as local campaigns and initiatives to improve market share
with a keen eye on profitability and positive margins
Build a highly efficient and motivated operations team
and training of our operational staff
front-line workforce in specific markets
Problem solve - prioritize tasks
and overcome obstacles that come your way
and influence across the organization to ensure timely resolutions
Be resourceful and a self-starter - take initiative
work well without supervision
and begin projects independently
Be part of the Bird culture - build a fun
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback; liaising with external partners and city stakeholders
Communication Scope
Engaging communicator with the ability to connect with senior leaders as well as motivate teams; ability to communicate clearly; present information to seek buy-in; Collaborate, communicate, and influence across the organization
Process & Methodology
strategic project delivery
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