Bird
CityOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“City Operations Manager at Bird. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, P&L ownership, strategic project delivery. Manage the end-to-end operation of the respective portfolio. Manage performance and efficiency of our operations”
What You'll Achieve.
track and report critical operational, ridership, supply and demand metrics; optimize processes; improve market share; profitability; positive margins
Industry & Context.
strategic critical thinker; Use data to optimize processes, creatively solve problems, and track results; Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments; Ability to simplify difficult problems into actionable and solvable tasks; Problem solve - prioritize tasks, and overcome obstacles that come your way
What They're Looking For.
Must Have
3+ years of relevant experience, at least 1+ year of experience managing team members, Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role, Engaging communicator with the ability to connect with senior leaders as well as motivate teams, Excels at building networks and liaising with external partners and city stakeholders, Excel/data management skills, Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments, Ability to simplify difficult problems into actionable and solvable tasks, Data-driven by nature, attention to detail, and obsessed with process improvement, Comfortable learning and adapting to new concepts and using new tools
What You'll Do.
Manage the end-to-end operation of the respective portfolio
Manage performance and efficiency of our operations
track and report critical operational
supply and demand metrics
Use data to optimize processes
creatively solve problems
Be the representative and resolve any operational matters for Bird with stakeholders
or other third parties
Work on continuous growth
as well as local campaigns and initiatives to improve market share
with a keen eye on profitability and positive margins
Build a highly efficient and motivated operations team
and training of our operational staff
front-line workforce in specific markets
Problem solve - prioritize tasks
and overcome obstacles that come your way
and influence across the organization to ensure timely resolutions
Be resourceful and a self-starter - take initiative
work well without supervision
and begin projects independently
Be part of the Bird culture - build a fun
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback; liaising with external partners and city stakeholders
Communication Scope
Engaging communicator with the ability to connect with senior leaders as well as motivate teams; ability to communicate clearly; present information to seek buy-in; Collaborate, communicate, and influence across the organization
Process & Methodology
strategic project delivery
Full Job Description
Hey there! Bird launched micromobility. Now we’re shaping its future. We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people. Who We Are Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future. Role Overview: The City Operations Manager role is a key role within Birds’ Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the NYC area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present infor
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