Coco
Operations
CityManager,NewJersey
“City Manager, New Jersey at Coco. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, managing a hands-on, physical-world operation, managing a direct labor workforce, metrics-driven operating style, attention to detail, relationship management skills, organization, ability to juggle multiple competing priorities. Own city-level operations. Manage day-to-day fleet health, deployment zones, and o”
What You'll Achieve.
hitting the numbers—delivery completion rate, uptime, cost per delivery; know at any given moment exactly where you stand; proactively improving the delivery experience; build a team that executes with consistency and pride; drive continuous improvement across every dimension of the operation
Industry & Context.
resolve incidents; proactively improving the delivery experience; flag problems early
Willingness to work non-standard hours when the operation requires robot delivery doesn't stop at 5 PM
What They're Looking For.
Must Have
3+ years of experience managing a hands-on, physical-world operation, Proven track record managing a direct labor workforce, Metrics-driven operating style, Extreme attention to detail, relationship management skills, Highly organized with the ability to juggle multiple competing priorities, Willingness to work non-standard hours
Nice to Have
Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries, Experience scaling a market from early-stage to mature operations, Background in account management or B2B sales, particularly with restaurant or retail partners, Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards)
What You'll Do.
Own city-level operations
Manage day-to-day fleet health
and operational uptime
Drive merchant success
Serve as the primary point of contact for Coco's merchant partners
and manage local operations staff
Track city KPIs obsessively
Represent Coco locally
How You'll Work.
Team & Collaboration
cross-functional coordination; Serve as the primary point of contact for Coco's merchant partners; Surface insights to central leadership; Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials
Communication Scope
relationship management skills; comfortable working with restaurant operators, platform partners, and city officials alike
Process & Methodology
resource planning, ability to juggle multiple competing priorities without things falling through the cracks
Applying for this City Manager, New Jersey role?
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