Coco
Operations
CityManager,NewJersey
Neural analysis suggests this role is
optimal for Mid candidates.
“City Manager, New Jersey at Coco. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, managing a hands-on, physical-world operation, managing a direct labor workforce, metrics-driven operating style, attention to detail, relationship management skills, organization, ability to juggle multiple competing priorities. Own city-level operations. Manage day-to-day fleet health, deployment zones, and o”
What You'll Achieve.
hitting the numbers—delivery completion rate, uptime, cost per delivery; know at any given moment exactly where you stand; proactively improving the delivery experience; build a team that executes with consistency and pride; drive continuous improvement across every dimension of the operation
Industry & Context.
resolve incidents; proactively improving the delivery experience; flag problems early
Willingness to work non-standard hours when the operation requires robot delivery doesn't stop at 5 PM
What They're Looking For.
Must Have
3+ years of experience managing a hands-on, physical-world operation, Proven track record managing a direct labor workforce, Metrics-driven operating style, Extreme attention to detail, relationship management skills, Highly organized with the ability to juggle multiple competing priorities, Willingness to work non-standard hours
Nice to Have
Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries, Experience scaling a market from early-stage to mature operations, Background in account management or B2B sales, particularly with restaurant or retail partners, Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards)
What You'll Do.
Own city-level operations
Manage day-to-day fleet health
and operational uptime
Drive merchant success
Serve as the primary point of contact for Coco's merchant partners
and manage local operations staff
Track city KPIs obsessively
Represent Coco locally
How You'll Work.
Team & Collaboration
cross-functional coordination; Serve as the primary point of contact for Coco's merchant partners; Surface insights to central leadership; Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials
Communication Scope
relationship management skills; comfortable working with restaurant operators, platform partners, and city officials alike
Process & Methodology
resource planning, ability to juggle multiple competing priorities without things falling through the cracks
Full Job Description
At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started. As a City Manager, you will own New Jersey's Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in. WHAT YOU'LL DO - Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand. - Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own. - Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride. - Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimens
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