Jll
ChurnsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Churns Manager at Jll. Skills: Project Management, Stakeholder Management, Operations Management. Coordinate with client representatives, partners, and stakeholders on improvements. Execute administrative tasks with perfection”
What You'll Achieve.
create the best workplace experience to Occupants; meet or exceed Key Performance Indicators; Deliver an exceptional quality of service to the Client; achieve goals in a timely manner; ensure successful project delivery
Industry & Context.
analytical, organization and administration skills; analytical, proven ability to solve problems using a quantitative approach; Proven ability to employ holistic approaches and looks at long term solutions; Capacity to deal with ambiguity and solve complex problems effectively
What They're Looking For.
Must Have
5 – 10 years of experience in Project Management, Excellent verbal and written communication skills, Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements, analytical, organization and administration skills, Engage confidently with internal and external stakeholders and see things from their perspective., Bring a structured and organised approach to everything they do., Thrive under pressure and deal effectively with tight deadlines and high expectations.
What You'll Do.
Coordinate with client representatives
and stakeholders on improvements
Execute administrative tasks with perfection
Manage projects and financial tasks with attention to detail
Execute tasks in a timely manner
Integrate with vendor partners to drive value
Develop and manage stakeholder relationships
Comply with client contract requirements
Meet or exceed Key Performance Indicators
Deliver exceptional quality of service
Encourage an environment that supports teamwork
Motivate the team when under pressure
Provide guidance on action to be taken
Keep the team focused on project goals
Provide timely and accurate project documentation and reporting
Draft Vendor RFP preparation
scope writing and tendering
Assist in contract administration
Review and provide recommendations on variations
Collect and vet supporting documentation for client submission
Obtain timely client approvals
Provide Program Management Skills and tracking
Present key updates to client & JLL Leads
Monitor and track the Project Program
Implement recovery plans when needed
Maintain project budget in accordance with client requirements
Manage and forecast expenditure
Maintain a detailed overall project programme
Provide forward planning and direction to the Team
Develop / Vet Progress Reports
Make informative decisions or advice to the Client
Report key issues or escalations to JLL Leads
Project Financial Status Reporting / Payments and Change Orders
Project Close-Out & Documentation Management
How You'll Work.
Team & Collaboration
Regular coordination with client representatives, JPMC partners, Workplace Team and other stake holders; Close integration with vendor partners; Pro-actively develop and manage stakeholder relationships; Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success; Motivate the team when under pressure, and provide guidance on what action has to be taken; Keep the Team Focused on the Project to achieve goals in a timely manner; Be Innovative, Professional and Role Model to the Team; Present key Updates to the client & JLL Leads in the form of Weekly and Monthly Reports and email communication; Report to JLL Leads any key issues or escalations, so support will be provided; Works well with diverse teams from various countries/cultures
Communication Scope
Excellent verbal and written communication skills; Natural communicator who enjoys engaging at all levels; Has a natural hospitality-orientated communications acumen; Ability to interact with a wide range of client staff, including senior levels
Process & Methodology
Close attention to detail on project management, Provide Program Management Skills, Maintain project budget, Manage and forecast expenditure, Maintain a detailed overall project programme, Provide forward planning and direction, Develop / Vet Progress Reports, Risk Assessments, Cost Reports, Project Close-Out & Documentation Management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **MAJOR RESPONSIBILITIES** **Transforming to the Workplace Team of the future** • Regular coordination with client representatives, JPMC partners, Workplace Team and other stake holders on improvements necessary to create the best workplace experience to Occupants • Perfection of execution in administrative tasks • Close attention to detail on project management and financial task • Timely execution of tasks • Close integration with vendor partners to drive value **Client/Stakeholder Management (in support of the Workplace Country Lead)** • Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators • Deliver an exceptional quality of service to the Client, as reflected by Client feedback **Leadership / Staff Management/ Team Participation** • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success • Motivate the team when under pressure, and provide guidance on what action has to be taken • Keep the Team Focused on the Project to achieve goals in a timely manner • Be Innovative, Professional and Role Model to the Team **Operations Management** • Provide timely and accurate project documentation and reporting including but not limited to: Scope Definition Documents, Funding Requests, Risk Reviews, Meeting
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