Blueprint
Technology
ChineseCustomerSupportAgent(BenchTeam)
“Chinese Customer Support Agent - (Bench Team) at Blueprint. Skills: Customer support, Issue resolution. Deliver world-class customer service. Manage customer support tickets”
What You'll Achieve.
Exceed client expectations; Exceed user expectations; Meet established SLA; Meet client standards; Meet performance guidelines
Industry & Context.
Problem-solving; Troubleshooting; Critical thinking; Judgment
Two in-office days, Work weekends, Work holidays, Typing speed 45 wpm
What They're Looking For.
Must Have
One year customer service experience, Associate degree or equivalent, Comfortable using computers, Perform initial level troubleshooting, Proficient with Microsoft Office Suite
Nice to Have
Bachelor's degree, Some online game knowledge, Knowledge of Accounts tickets, Troubleshoot Accounts ticket issues independently
What You'll Do.
Deliver world-class customer service
Manage customer support tickets
Respond to customer support tickets
Follow troubleshooting procedures
Use appropriate resources
Multitask between tools
Apply information to customer situations
Assist in creation of knowledge base articles
Support development of team
Participate in issue resolution
Collaborate to issue resolution
Coordinate internally with other teams
Provide feedback to teams
Resolve escalated issues
Serve as escalation point
Address customer needs
Address customer complaints
Make sound judgement calls
Determine appropriate steps
Make best business decision
Collaborate with manager
Onboard existing agents
Amplify Blueprint core values
Assist in other ticket queues
Perform special projects
How You'll Work.
Team & Collaboration
Internal teams; Other teams; Cross-functional teams
Communication Scope
Verbal communication; Written communication
Applying for this Chinese Customer Support Agent - (Bench Team) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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