ChiefOperatingOfficer(COO)

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. The Chief Operating Officer will serve as the operational leader of CloudShare, partnering closely with the CEO and executive leadership team to execute the company’s strategic vision, accelerate growth, improve scalability, and drive predictable business performance. The COO will lead company-wide operating cadence, business performance management, customer lifecycle operations, organizational scalability, and cross-functional execution. This executive will play a key role in ensuring CloudShare can efficiently scale revenue, improve retention, maximize customer outcomes, and deliver operational excellence across the organization. The ideal candidate combines strong SaaS operational leadership experience, commercial acumen, customer-centric thinking, and a proven ability to scale high-growth companies from $10M–$50M ARR and beyond. ### Responsibilities: * Partner closely with the CEO and executive leadership team to drive company strategy, operational alignment, and scalable business execution. * Lead company-wide operational cadence, including business reviews, performance management, cross-functional planning, and execution tracking. * Build and optimize scalable processes, systems, and operational frameworks to support continued company growth. * Align Sales, Marketing, Customer Success, Product, and Operations teams around shared company goals, revenue performance, and customer outcomes. * Drive operational excellence across the customer lifecycle, including onboarding, adoption, retention, expansion, and overall customer experience. * Partner with Fin