ChiefOperatingOfficer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Position Summary:** The Chief Operating Officer (COO) will lead the day-to-day operational functions of the organization, ensuring seamless, efficient, and compliant service delivery across all aspects of the Pharmacy Benefit Administration (PBA) business. This executive position will drive operational excellence that will drive the ability to scale operations optimize workflows and support growth and innovation. The COO will play a critical leadership role, aligning operations with SS&C Health’s strategy and ensuring outstanding performance for clients, members, and stakeholders. This role will report into SS&C Health’s General Manager and will be a key contributor to the leadership team. ______________________________________________________________________ The Chief Operating Officer will be responsible for providing leadership over the PBA operations including claims adjudication, call centers, mail/specialty pharmacy services, benefit design implementation, eligibility enrollment and formulary operations. **Key Responsibilities:** * **_Strategy Execution_****:** Translate SS&C Health’s strategic vision into operational plans, ensuring alignment between business goals and service delivery. * **_Process Optimization_****:** Implement scalable and efficient business processes, leveraging automation and data-driven insights to improve performance and quality * ** _Regulatory & Compliance Oversight_****:** Ensure all operations meet federal, state, and industry-specific regulatory requirements (e.g., CMS, HIPAA, URAC, NCQA). Oversee the creation and maintenance of policies, procedures, and audit r