ChiefDeliveryOfficer

OBJECTIVE Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients. KPI - Expansion revenue ≥ 50% of total revenue - PoC-to-Production conversion rate > 30% - 90%+ of project issues resolved at team level without CDO escalation - Average deal size $50k+ - Client satisfaction (CSAT) consistently maintained and improved KEY RESPONSIBILITIES 1) BIZ DEV - Build a solid personal and team stance in the eyes of the customer. - Validate each Statement of Work before signing. - Drive Company Services development and refinement. - Monitor and propose improvements for account development plans. - Monitor client satisfaction and address concerns proactively. - Identify and convert upselling and cross-selling opportunities. 2) DELIVERY - Drive value creation for the Delivery department. - Empower the team to resolve 90% of project issues independently. - Serve as the top escalation point for unresolved Significant and Catastrophic risks. - Oversee timelines, budgets, risks, and financials across the project portfolio. - Develop and execute Delivery department strategy. - Establish and monitor key department metrics — OKRs, Health Indicators, margins, revenue deviation. - Facilitate and provide value-add to stakeholder relationships and communications. - Establish and refine delivery practices tailored for AI R&D projects. - Manage relationships with Delivery Partners and oversee the joint delivery project portfolio. 3) PEOPLE - Manage talent capacity and project staffing needs. - Recruit, hire, train, grow, and let go. - Conduct regular 1:1s with direct reports. - Conduct performance reviews. CAPABILITIES - Delivery Leadership — experience running and scaling multi-team delivery organizations. - Account Management — multi-threaded executive relationships, expansion playboo