Airbus Canada Limited Partnership
Aviation
ChefdequartCentrederéponseàlaClientèleDutyManagerCustomerResponseCenter
“Chef de quart Centre de réponse à la Clientèle - Duty Manager Customer Response Center at Airbus Canada Limited Partnership. Skills: Customer response. Establish action plans. Improve aircraft return to service time”
What You'll Achieve.
Improve aircraft return to service time
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
five (5) years of experience in the Aviation industry, Knowledge of flight operations, Technical knowledge of aircraft, Bilingual (French and English)
Nice to Have
Knowledge of Airbus processes and products
What You'll Do.
Establish action plans
Improve aircraft return to service time
Determine required specialists
Ensure visibility to customer
Develop and implement action plans
Mobilize internal/external specialist teams
Analyze possible options
Follow up on action plan
Build and maintain contact network
Assign required resources
Communicate support requirements
Act as ultimate on-site responsible
Resolve customer AOGs
Expedite aircraft Return to Service
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal/external specialists; Suppliers and partners
Communication Scope
Excellent communicator; Influence stakeholders
Process & Methodology
Action plan development
Applying for this Chef de quart Centre de réponse à la Clientèle - Duty Manager Customer Response Center role?
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