Plusgrade
Financial Services
Chefd’équipe,Fraude//TeamLead,FraudAnalyst
“Chef d’équipe, Fraude // Team Lead, Fraud Analyst at Plusgrade. Skills: Fraud analysis, Team leadership, Process improvement, Data analysis, Stakeholder communication. Lead day-to-day performance management of the Fraud Analyst team. Provide coaching, training, and regular feedback”
What You'll Achieve.
Grow safely on a platform processing billions of dollars; Increase team efficiency and consistency; Focus on results and revenue protection
Industry & Context.
Sharp intuition for spotting anomalies in transaction data and turning signals into concrete prevention strategies; Resolve the most complex payment disputes; Solve meaningful problems
What They're Looking For.
Must Have
Experience with AI to create automations, enhancements to processes and bring innovation to life, Ability to use AI to create automations, enhancements to processes and bring innovation to life, Sharp intuition for spotting anomalies in transaction data, Ability to turn signals into concrete prevention strategies without slowing down the business, Hands-on leader who can guide a team through high-volume periods while maintaining an impeccable standard of quality, Technical confidence to defend processes and resolve complex payment disputes when dealing with card networks and acquiring banks, Ability to translate complex financial risk concepts for business partners, focusing on results and revenue protection rather than technical jargon
Nice to Have
AI-assisted tools to help screen and assess applicants for this role
What You'll Do.
Lead day-to-day performance management of the Fraud Analyst team
Contribute to performance reviews
and development plans
Own and sign off on the team schedule for 7-day coverage
Support onboarding and ramp-up of new analysts
Stay current on fraud trends by screening transactions and reviewing complex cases
Guide analysts on structuring investigations
Formulate questions and hypotheses for data analysis
Partner with Data Analysts to explore data at scale
Ensure investigation findings are documented and fed back into rules
Act as lead contact for rule management
and development strategy
Monitor rule and query performance
Manage fraud vendor migration
Integrate internal fraud models and AI scores into screening workflows
Ensure analysts understand and use the fraud platform correctly
and document process improvement opportunities
Partner with Data and Engineering to automate manual work
Support creation of proactive
automated fraud prevention/response mechanisms
Communicate complex fraud scenarios and strategic findings to stakeholders
Represent the Fraud Analyst team in recurring forums
Ensure timely communication of new patterns
and incidents to partners
Own the coverage and escalation model for Fraud Analysts
Serve as first operational escalation point for complex or high-impact incidents
Reinforce documentation standards
How You'll Work.
Team & Collaboration
Partner with Data Analysts to explore data at scale; Partner closely with the Risk Data team; Partner with Data and Engineering to move manual, repetitive work into automated or AI-assisted processes; Communicate with a broad set of stakeholders, including Data, Product, Payments, Chargebacks, FP&A, and Partner teams; Represent the Fraud Analyst team in recurring forums; Ensure clear, timely communication of new patterns, rule changes, and incidents to partners via internal PS/Partnership teams and direct partner contacts; Coordinate with chargebacks, payments, and data teams to drive resolution and retrospective learning
Communication Scope
Communicate complex fraud scenarios and strategic findings to a broad set of stakeholders; Communicate with a technical confidence that allows you to defend our processes and resolve the most complex payment disputes; Translate complex financial risk concepts for business partners, focusing on results and revenue protection rather than technical jargon; Ensure clear, timely communication of new patterns, rule changes, and incidents to partners
Process & Methodology
Take ownership from idea to outcome
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