Hy-Vee
Checker/Stocker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Checker/Stocker at Hy-Vee. Provide prompt, efficient, and friendly customer service. Operate cash register and perform corresponding duties”
Industry & Context.
Exert up to 50 pounds of force, Exert up to 10 pounds of force constantly, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions
What They're Looking For.
Must Have
Ability to do arithmetic calculations, Ability to understand and follow verbal or demonstrated write identifying request supplies verbally or in writing
What You'll Do.
and friendly customer service
Operate cash register and perform corresponding duties
Work with drive-up and/or carry-out
Replenish product as needed
Rotate product where necessary
Learn customers’ names
Assist customers by escorting them to products
Secure products that are out of reach
Load or unload heavy items
Note and pass along customer suggestions or requests
Enhance the shopping experience
Answer the telephone promptly
helpful service to customers who call
Work with co-workers as a team
Ensure customer satisfaction
Maintain a pleasant work environment
Redeem promotional coupons
Complete credit-card charge transactions
Complete in-store charges
Place merchandise in bags or boxes
Give packages to customers
Assist courtesy personnel as needed
Answer customer questions and concerns
Follow-up with appropriate personnel
Understand and follow local
Ensure compliance with local
and federal guidelines
Understand shelf tags
Know location of merchandise in the store
Know location of merchandise in the back room
Take customers to an item when requested
Perceive immediate surroundings for customer needs and problems
Perceive immediate surroundings for store safety and security
Communicate clearly and distinctly on the intercom or
Review weekly store ad to note price changes
Keep register area clean
Ensure adequate supplies are ready and available
Report improper cash levels in cash drawer
Maintain the store appearance
Compare totals on cash register with amount of
Give cash refunds or issue credit memorandums to
Direct customer for cash refunds or credit memorandums
Understand and practice proper sanitation procedures
Ensure the work area is always clean and
Maintain strict adherence to department and company guidelines
Adhere to company policies and individual store guidelines
Report to work when scheduled and on time
Assist store management as required
Know code dates on perishable items
Explain code dates on perishable items to customers
Change register tape and ribbons as necessary
Assist in other areas of store as needed
Perform other job related duties and special projects
How You'll Work.
Team & Collaboration
Work with co-workers as a team
Communication Scope
Communicate clearly
Full Job Description
**Additional Considerations (if any):** **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker/Stocker **Department:** Grocery **FLSA:** Non-Exempt ** _General Function:_** Provides prompt, efficient, and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. Unloads product, opens containers, stocks shelves, and rotates product where necessary. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager, Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities:_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and
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