Hy-Vee
Checker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Checker at Hy-Vee. Skills: Customer service, Cash handling. Provide prompt, efficient and friendly customer service. Greet customers in a friendly manner”
Industry & Context.
Night shifts required, Weekend shifts required, Exert up to 50 pounds of force, Exert up to 10 pounds of force constantly, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Temperature extremes, Possible dampness, Equipment movement hazards, Electrical shock, Exposure to chemicals, Exposure to solvents
What They're Looking For.
Must Have
Ability to do arithmetic calculations, Ability to understand and follow verbal or demonstrated write identifying request supplies verbally or in writing
What You'll Do.
efficient and friendly customer service
Greet customers in a friendly manner
Learn customers’ names
Assist customers by escorting them to products
Secure products that are out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
helpful service to customers who call
Work with co-workers as a team
Ensure customer satisfaction
Operate cash register accurately
Redeem promotional coupons
Complete credit-card charge transactions
Complete in-store charges
Place merchandise in bags or boxes
Give packages to customers
Assist courtesy personnel
Answer customer questions and concerns
Follow-up with appropriate personnel
and company policies on sales
and company policies on sales
and company policies on sales
Ensure compliance with local
and federal guidelines
Ensure compliance with local
and federal guidelines
Look-up numbers of items
Know department numbers of items
Know features of items
Understand shelf tags
Know location of merchandise in the store
Know location of merchandise in the back room
Take customers to an item when requested
Perceive immediate surroundings for customer needs
Perceive immediate surroundings for customer problems
Perceive immediate surroundings for store safety
Perceive immediate surroundings for store security
Communicate clearly and distinctly on the intercom
Communicate clearly and distinctly on the telephone system
Review weekly store ad
Keep register area clean
Ensure adequate supplies are ready and available
Report improper cash levels in cash drawer
Help maintain the store appearance
Compare totals on cash register with amount of
Verify balances at the beginning of work shift
Verify balances at the end of work shift
Issue credit memorandums to customers for returned merchandise
Direct customer for returns
Understand and practice proper sanitation procedures
Ensure the work area is always clean and
Maintain strict adherence to department guidelines related to
Maintain strict adherence to department guidelines related to
Maintain strict adherence to company guidelines related to
Maintain strict adherence to company guidelines related to
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
Assist store management with store displays
Assist store management with decorations for special promotion/events
Know code dates on perishable items
Explain code dates on perishable items to customers
Change register ribbons
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Work with co-workers as a team
Communication Scope
Intercom communication; Telephone communication
Full Job Description
Additional Considerations (if any): Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker **Department:** Grocery **FLSA:** Non-Exempt ** _General Function:_** As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment. The cashier provides fast and friendly service to customers, assists them with questions and request. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _**Reporting Relations:**_ Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telep
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