Hy-Vee
Checker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Checker at Hy-Vee. Provide prompt, efficient, friendly customer service. Exhibit caring, concern, patience in customer interactions”
Industry & Context.
Exert up to 50 pounds of force, Exert up to 10 pounds of force constantly, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to temperature extremes, Exposure to dampness, Equipment movement hazards, Electrical shock, Exposure to chemicals, Exposure to solvents
What They're Looking For.
Must Have
Ability to do arithmetic calculations, Understand and follow verbal or demonstrated write identifying request supplies verbally or in writing
What You'll Do.
friendly customer service
patience in customer interactions
Treat customers as most important people
Smile and greet customers
Address customers by name
Escort customers to products
Secure out of reach products
Load or unload heavy items
Note and pass along customer suggestions
Enhance shopping experience
Answer telephone promptly
helpful service to callers
Work with co-workers as a team
Ensure customer satisfaction
Maintain pleasant work environment
Operate cash register accurately
Redeem promotional coupons
Complete credit-card charge transactions
Complete in-store charges
Place merchandise in bags or boxes
Give packages to customers
Assist courtesy personnel
Answer customer questions and concerns
Follow-up with appropriate personnel
company policies on sales of
Ensure compliance with WIC and food stamps guidelines
Know look-up numbers of items
Know department numbers of items
Know features of items
Understand shelf tags
Know location of merchandise
Take customers to items
Perceive immediate surroundings for customer needs
Perceive immediate surroundings for customer problems
Perceive immediate surroundings for store safety
Perceive immediate surroundings for store security
Communicate clearly on intercom
Communicate clearly on telephone system
Review weekly store ad
Keep register area clean
Ensure adequate supplies are ready
Report improper cash levels
Help maintain store appearance
Compare totals on cash register with currency
Verify balances at beginning of shift
Verify balances at end of shift
Issue credit memorandums for returned merchandise
Direct customers for returns
Understand proper sanitation procedures
Practice proper sanitation procedures
Ensure work area is clean and neat
Maintain strict adherence to department guidelines
Maintain strict adherence to company guidelines
Maintain strict adherence to personal hygiene
Maintain strict adherence to dress guidelines
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
Assist store management
Know code dates on perishable items
Explain code dates to customers
Change register ribbons
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Work with co-workers as team
Communication Scope
Communicate clearly
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker **Department:** Grocery **FLSA:** Non-Exempt ** _General Function:_** As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment. The cashier provides fast and friendly service to customers, assists them with questions and request. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _**Reporting Relations:**_ Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly when called upon a
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