Hy-Vee
Grocery
Checker
Neural analysis suggests this role is
optimal for Entry candidates.
“Checker at Hy-Vee. Skills: Customer service, Cash register operation, Product stocking and rotation. Provides prompt, efficient and friendly customer service. Smiles and greets customers in a friendly manner”
What You'll Achieve.
Ensure customer satisfaction; Maintain a pleasant work environment; Ensure compliance with local, state, and federal guidelines regarding WIC and food stamps; Maintain strict adherence to department and company guidelines related to personal hygiene and dress; Adhere to company policies and individual store guidelines; Report to work when scheduled and on time
Industry & Context.
Perceives immediate surroundings for customer needs and problems for store safety and security; Answers customer questions and concerns and follows-up with appropriate personnel
Must be physically able to exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., This position is frequently exposed to temperature extremes and possible dampness., There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents., This is a fast paced work environment., Employment is contingent upon the successful completion of a pre employment drug screen.
What They're Looking For.
Must Have
Must be able to carry out detailed but uninvolved written or verbal deal with a few concrete variables., Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages., Have the ability to understand and follow verbal or demonstrated write identifying request supplies verbally or in writing., Must be physically able to exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., Required to know value, look-up numbers, department numbers, and features of items for which money is received.
What You'll Do.
efficient and friendly customer service
Smiles and greets customers in a friendly manner
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to products
loading or unloading heavy items
noting and passing along customer suggestions or requests
and performing other tasks to enhance the shopping experience
Answers the telephone promptly and provides friendly
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Operates cash register accurately and scans product
Redeems promotional coupons
completes credit-card charge transactions
in-store charges and figures discounts
counts back change and issues receipts
Places merchandise in bags or boxes
gives packages to customers
and assists courtesy personnel as needed
Answers customer questions and concerns and follows-up with appropriate personnel
Understands and follows local
and company policies on sales of tobacco
Ensures compliance with local
and federal guidelines regarding WIC and food stamps
understands shelf tags
knows location of merchandise in the store and also in the back room
and takes customers to an item when requested
Perceives immediate surroundings for customer needs and problems for store safety and security
Communicates clearly and distinctly on the intercom or telephone system
Reviews weekly store ad to note price changes and sale items
Keeps register area clean
ensures adequate supplies are ready and available
reports improper cash levels in cash drawer
and helps maintain the store appearance
Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift
May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Assists store management as required (i. e.
decorations for special promotion/events)
Knows code dates on perishable items and can explain to customers
Changes register tape and ribbons as necessary
Assists in other areas of store as needed
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Communication Scope
Communicates clearly and distinctly on the intercom or telephone system
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker **Department:** Grocery **FLSA:** Non-Exempt ** _General Function:_** As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment. The cashier provides fast and friendly service to customers, assists them with questions and request. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _**Reporting Relations:**_ Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly when called upon a
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