Hy-Vee
Grocery
Checker
Neural analysis suggests this role is
optimal for Entry candidates.
“Checker at Hy-Vee. Skills: Customer service, Cash register operation, Product stocking. Provide prompt, efficient, friendly customer service. Smile and greet customers”
Industry & Context.
Must be physically able to exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., Frequently exposed to temperature extremes and possible dampness., Possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents., Fast paced work environment., Employment is contingent upon the successful completion of a pre employment drug screen.
What They're Looking For.
Must Have
Ability to do arithmetic calculations involving fractions, decimals, and percentages, Ability to understand and follow verbal or demonstrated write identifying request supplies verbally or in writing
What You'll Do.
friendly customer service
Smile and greet customers
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer telephone promptly
helpful telephone service
Work with co-workers as a team
Ensure customer satisfaction
Maintain a pleasant work environment
Operate cash register accurately
Redeem promotional coupons
Complete credit-card charge transactions
Complete in-store charges
Place merchandise in bags or boxes
Give packages to customers
Assist courtesy personnel
Answer customer questions and concerns
Follow up with appropriate personnel
Follow policies on sales of tobacco
Follow policies on sales of liquor
Follow policies on sales of lottery tickets
Ensure compliance with WIC guidelines
Ensure compliance with food stamp guidelines
Know department numbers
Know features of items
Understand shelf tags
Know location of merchandise
Take customers to items
Perceive surroundings for customer needs
Perceive surroundings for store safety
Perceive surroundings for store security
Communicate clearly on intercom
Communicate clearly on telephone
Review weekly store ad
Keep register area clean
Ensure adequate supplies are ready
Report improper cash levels
Maintain store appearance
Verify cash register totals
Verify currency in register
Issue credit memorandums
Direct customers for refunds
Understand proper sanitation procedures
Ensure work area is clean and neat
Maintain personal hygiene
Adhere to company policies
Adhere to store guidelines
Report to work when scheduled
Report to work on time
Assist store management
Know code dates on perishable items
Explain code dates to customers
Change register ribbons
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Communication Scope
Communicate clearly and distinctly on the intercom or telephone system.
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Checker **Department:** Grocery **FLSA:** Non-Exempt ** _General Function:_** As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment. The cashier provides fast and friendly service to customers, assists them with questions and request. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _**Reporting Relations:**_ Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly when called upon a
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