Evolution
Gaming
ChatModerator
Neural analysis suggests this role is
optimal for entry candidates.
“Chat Moderator at Evolution. Monitor and moderate Live chat. Ensure players behave according to rules”
Industry & Context.
Work in shifts, Work at night
What They're Looking For.
Must Have
Secondary education, Full Professional Proficiency in English, Basic user of standard software applications, High sense of responsibility, Ability to accurately fulfil orders, Ability to work in a team, Ability to work in shifts, Detail-oriented, Customer oriented, Good communication skills
What You'll Do.
Monitor and moderate Live chat
Ensure players behave according to rules
Assist players with game queries
Escalate technical issues to support
Engage with players and game hosts
Communicate with players during downtime
Full Job Description
Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO). Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. * Monitoring and moderating Live chat for Evolution’s Games * Ensuring that all players behave according to the rules of the chat * Assist players with queries regarding the game concept, rules, pay-outs etc. * Escalating technical issue to next level of Support when they appear in the public chat * Engaging with both players and game hosts to make the player experience more fun and entertaining * Communicating with players during service downtime ## Qualifications * Secondary education * Full Professional Proficiency in English * Basic user of standard software applications, including MS Office, Windows, etc. * High sense of responsibility * The ability to accurately fulfil the direct management orders and work tasks * The ability to work in a team * The ability to work in shifts (including night) * Detail-oriented * Customer oriented * Good communication skills ## Additional Information We offer: * Inclusive and diverse workplace * Development oriented organizational c
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