NoGigiddy
Technology
Chat&CommunitySupportSpecialist
“Chat & Community Support Specialist at NoGigiddy. Skills: Customer support, Community management. Handle live chat inquiries. Respond within SLA targets”
What You'll Achieve.
Ensure users feel heard; Ensure users feel helped
Industry & Context.
Resolve common issues; Escalate complex issues
What They're Looking For.
Must Have
Fast typing, Accurate typing, Excellent written communication, Clear communication, Empathetic communication, Handle multiple conversations simultaneously, Patience with users, De-escalate issues
What You'll Do.
Handle live chat inquiries
Respond within SLA targets
Monitor community posts
Respond to user posts
Resolve common issues
Escalate complex issues
Document issues fully
Contribute to help center
Flag trends in user issues
Flag trends in user feedback
Maintain consistent tone
Maintain quality across touchpoints
How You'll Work.
Team & Collaboration
Product teams; Content teams; Appropriate teams
Communication Scope
Written communication; Clear communication; Empathetic communication
Applying for this Chat & Community Support Specialist role?
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