Four Seasons
Hospitality
ChatCommunicationAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Chat Communication Agent at Four Seasons. Skills: FS chat management, Guest inquiries assistance, In-house guest request assistance, Communication. Managing the FS chat from initial greetings. Handling basic inquiries”
What You'll Achieve.
Focus on guest satisfaction
Industry & Context.
Must already possess valid work authorization in South Korea.
What They're Looking For.
Must Have
Must already possess valid work authorization in South Korea.
Nice to Have
College degree, Previous experience at the Front desk or Reservations in luxury hotel an advantage., Flexibility to work early mornings, days, evenings, weekends, and public holidays
What You'll Do.
Managing the FS chat from initial greetings
Handling basic inquiries
Assisting in-house guest requests with Hotsos usage
Escalating or coordinating with relevant departments as needed
Sending alerts when appropriate
Monitoring all inquiries to ensure timely and proper handling
Closing chats once the conversation is complete
Handing over chats when further follow is required
Being the first point of contact for incoming FS chat with Initial Greetings within Four Seasons Time standards
Assisting guests inquiries with hotel information
product knowledge with the personalized support
Assisting the guest In-house requests and send the order through Hotsos
Inputting wake up call information in Opera and setting the alarm in phone
handing over to the next shift
Including other departments related to the guest inquiries and ensuring it is followed up in a timely manner
Alerting the department when needed
Updating Opera accordingly for chat alerts by guest updating the app or auto pre-arrival emails
Leaving an internal note or directly handing over when it needs to wait for guest response
Reporting any special attention required requests or guests to the Manager
Following emergency communication procedures through the chat with confidence and professionalism
Making a sharer reservation for next day arrival
according to the RES trace
Assisting in creating guest profiles in Golden according to standard and downloading them in PMS for Groups and Blocks with rooming list
Running the daily WRO report and assisting cleaning each booking with finding appropriate profile
inputting the RES comments
How You'll Work.
Team & Collaboration
Coordinates with relevant departments as needed; Include other department related to the guest inquiries and ensure it is followed up in timely manner; Alert the department when needed
Communication Scope
Good communication skill
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as
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