Travel + Leisure Co.
Travel
ChaseConsultant
“Chase Consultant at Travel + Leisure Co.. Skills: customer service, sales, upselling, reservation management. support Club Wyndham Owners by helping them maximize the value of their ownership, manage expiring credits, and secure memorable holiday experiences. converting inbound enquiries into confirmed bookings, identifying upsell opportunities, and delivering exceptional end-to-end service that strengthens owner loyalty and satisfaction”
What You'll Achieve.
strengthens owner loyalty and satisfaction; achieve weekly and monthly performance targets
Industry & Context.
Initiative and problem-solving ability; Handle escalated customer issues professionally and assist with timely resolutions
What They're Looking For.
Must Have
verbal and written communication skills, A customer-first mindset with the ability to personalize service for each owner, Sales awareness with the confidence to identify and convert upselling opportunities, Ability to work under pressure while maintaining a friendly, professional approach, time management and prioritization skills, Initiative and problem-solving ability, A positive attitude and teamwork skills, Proficiency in Microsoft Office applications
Nice to Have
typing speed of 65 WPM or above
What You'll Do.
support Club Wyndham Owners by helping them maximize the value of their ownership
manage expiring credits
and secure memorable holiday experiences
converting inbound enquiries into confirmed bookings
identifying upsell opportunities
and delivering exceptional end-to-end service that strengthens owner loyalty and satisfaction
coordination and category management of all purchasing and services for Wyndham Group
Respond confidently and enthusiastically to owner enquiries via phone
with a focus on expiring credits and reservation optimization
Convert inbound enquiries into confirmed bookings by recommending the most suitable holiday solutions
Identify opportunities to upsell and cross-sell relevant holiday products and services
Assist owners with RCI exchange and deposit enquiries
Manage and maintain expiring credits inboxes to ensure timely responses
end-to-end service within each interaction
Accurately manage reservations
and related administration
Support affiliated resorts with arrival information and guest enquiries
Handle escalated customer issues professionally and assist with timely resolutions
Work collaboratively within the Owner Services team to achieve weekly and monthly performance targets
Participate actively in team meetings
and continuous improvement initiatives
Adhere to workplace health and safety policies and all company procedures
How You'll Work.
Team & Collaboration
Work collaboratively within the Owner Services team to achieve weekly and monthly performance targets; Participate actively in team meetings, training sessions, and continuous improvement initiatives; support one another
Communication Scope
verbal and written communication skills; Respond confidently and enthusiastically to owner enquiries via phone, email, and SMS
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