CharterServiceRepresentative

## Description Summary: The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight. Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check and pre-employment drug screen. Education: High School Diploma/GED Education Details: High School Diploma or equivalent Certification: No Certification Details: N/A    Years of Experience: Minimum of one (1) year of customer service experience Valid/Unexpired Passport Book: No                                                                              Valid/Unexpired Driver's License: No                                                                            Visa Sponsorship Available: No Preferred Requirements:                                                                                                 • Airline industry experience. • Basic computer skills. • Knowledge of general office equipment. • Organizational skills and strong attention to detail. • Excellent communication skills and extensive problem solving capabilities. Job Duties: • Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC). • Ensures timely and accurate completion of forms. • Verifies that all information in the Trip Sheet is accurate and communicated appropriately. • Verifies training records for authorized representative are current and complete for screening. • Contacts OCC with the charter flight’s out and in times if unable to enter infor