CharterProgramManager

Avela is an award-winning platform for families to navigate their child’s educational journey. Parents can find, apply, and register for schools and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. Role We are excited to expand our Client Services team to serve new and existing charter school clients. We are looking for someone with hands-on experience in charter school enrollment/operations who is also technically adept -- someone who is ready to share their expertise and best practices with others but is also eager to go deep into software configurations and data analysis. Location We’re a semi-remote company with hubs in San Francisco and Boston. Responsibilities 60% Implementation - You’ll lead implementation projects with new charter customers, developing and managing the project plan and deliverables. 15% Customer Support - You’ll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes. 15% Business Development - You’ll support efforts to bring in new clients and expand our relationship with existing clients. 10% Operational - As a growing startup, we all pitch in to do whatever it takes to build our organization! Qualifications Strength and experience in each of the above job responsibilities. 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration. Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal. Customer-centric mindset: creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability t