Poshmark
All Departments
ChargebacksAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Chargebacks Analyst at Poshmark. Skills: Chargeback lifecycle management, Dispute resolution, Fraud investigation, Loss prevention, Process improvement, Cross-functional collaboration. Own the end-to-end chargeback lifecycle across all card networks (Visa, Mastercard, Amex, Discover & PayPal) including retrieval requests, first chargebacks and second chargebacks. Prepare and submit timely, evidence-backed representment packages to maximize win rates and recover revenue on behalf of the business”
What You'll Achieve.
Recover revenue and minimize losses; Maximize win rates and recover revenue; Prevent automatic losses; Prioritize caseload effectively; Ensuring no case ages past its response deadline; Refine representment strategies accordingly; Take enforcement actions on confirmed fraudulent accounts; Support pre-emptive refund decisions where accepting a dispute is more cost-effective than representment; Support pattern analysis and future investigations; Surface friction points in the buyer and seller experience that contribute to dispute volumes; Inform strategic decisions; Meet or exceed defined SLA targets for response timeliness, representment submission, and case closure rates; Proactively surface identified fraud patterns, dispute trends, and risks to the broader team; Exceed all 6-month benchmarks and responsibilities; Measurably reduce dispute volume or improve win rates; Own ongoing reporting cycles and proactively identify insights that drive operational and strategic decisions
Industry & Context.
Analytical and investigative mindset with the ability to connect disparate data points into a coherent fraud or dispute narrative
What They're Looking For.
Must Have
1–3 years of experience in chargeback operations, dispute resolution, payment operations, or a related financial services role, Analytical aptitude
Nice to Have
Familiarity with card network dispute frameworks (Visa Claims Resolution, Mastercard Dispute Resolution, Amex Dispute Management) is a advantage, Experience using chargeback or dispute management platforms (Chargebacks911, Midigator, Verifi, Ethoca, or processor-native tools) preferred, Prior exposure to fraud investigation workflows or e-commerce risk operations is beneficial, Basic SQL or data querying skills for independent transaction-level investigation and reporting, Exposure to marketplace or platform business models where buyer-seller disputes are a primary chargeback driver
What You'll Do.
Own the end-to-end chargeback lifecycle across all card networks (Visa
Discover & PayPal) including retrieval requests
first chargebacks and second chargebacks
Prepare and submit timely
evidence-backed representment packages to maximize win rates and recover revenue on behalf of the business
Respond to retrieval requests and fulfillment inquiries within network-mandated timeframes to prevent automatic losses
Triage incoming disputes by reason code
and financial exposure to prioritize caseload effectively
Track and manage all open cases within the platform
ensuring no case ages past its response deadline
Analyze dispute outcomes to identify patterns in win/loss rates and refine representment strategies accordingly
Investigate True Fraud
and policy abuse patterns surfaced through chargeback filings and user behavior signals
Collaborate with the Risk and Trust & Safety teams to take enforcement actions on confirmed fraudulent accounts including blocks
Flag high-frequency or high-value dispute clusters to leadership as potential coordinated fraud or network-level compromise events
Support pre-emptive refund decisions where accepting a dispute is more cost-effective than representment
balancing recovery goals with operational efficiency
Maintain detailed case notes and fraud intelligence logs to support pattern analysis and future investigations
Contribute to the development and maintenance of chargeback SOPs
and representment templates
Partner with Engineering to surface friction points in the buyer and seller experience that contribute to dispute volumes
Provide operational input during payment processor or chargeback tool evaluations and onboarding
Collaborate with Customers to resolve escalated user-facing dispute queries and communicate expected resolution timelines
Proactively share chargeback trend intelligence with Fraud & Risk and Leadership to inform strategic decisions
How You'll Work.
Team & Collaboration
Working directly with card networks, acquiring banks, and internal stakeholders; Collaborate with the Risk and Trust & Safety teams; Flag high-frequency or high-value dispute clusters to leadership; Partner with Engineering; Collaborate with Customers; Proactively share chargeback trend intelligence with Fraud & Risk and Leadership
Communication Scope
Excellent written communication able to draft clear, compelling representment arguments and partner-facing correspondence
Full Job Description
ABOUT POSHMARK Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury. Do you thrive on investigation, pattern recognition, and protecting both customers and the business from financial loss? We are looking for a meticulous and analytically driven Chargebacks Analyst to join our Payment Operations team. In this role, you will own the full chargeback and dispute lifecycle — from initial retrieval requests through representation— working directly with card networks, acquiring banks, and internal stakeholders to recover revenue and minimize losses. Beyond dispute resolution, you will play a key role in identifying fraud trends, strengthening our prevention posture, and building scalable processes that protect the integrity of our payments ecosystem. This is an entry-level position with significant growth potential for candidates who combine curiosity with operational rigor. KEY RESPONSIBILITIES Dispute & Chargeback Management - Own the end-to-end chargeback lifecycle across all card networks (Visa, Mastercard, Amex, Discover & PayPal) including retrieval requests, first chargebacks and second chargebacks. - Prepare and submit timely, evidence-backed representment packages to maximize win rates and recover revenue on behalf of the business. - Respond to retrieval requests and fulfillment inquiries within network-mandated timeframes to prevent automatic losses. - Triage incoming disputes by reason code, dispute stage, and financial exposure
Applying for this Chargebacks Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Poshmark?
Real rants from real employees. Read before you apply.