Clara
Financial Services
ChargebackAssociate(AsociadodeContracargos)
“Chargeback Associate (Asociado de Contracargos) at Clara. Skills: Chargeback management, Dispute resolution, Operational efficiency. Manage chargeback lifecycle. Register national chargebacks in DDR”
What You'll Achieve.
Safeguard financial integrity; Deliver fair customer experience; Optimize operational efficiency
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3 years issuer-view chargeback resolution, Local "CID" regulations understanding, SAC, SIA, VISAROL, MasterCom/Mastercard Connect experience, Google Drive (Sheets), SQL, or Metabase skills, AI tools experience or interest, Adaptability to fast-changing environments, Role-specific execution in complex operational frameworks
Nice to Have
Independent analytical skills using spreadsheets, SQL, or Python, Working knowledge of agile methodologies, Process improvement strategies knowledge
What You'll Do.
Manage chargeback lifecycle
Register national chargebacks in DDR
Register international chargebacks in MasterCom/Mastercard Connect
Process ATM withdrawal clarifications
Resolve ATM withdrawal disputes
Own controversy database
Maintain dispute records
Define unrecognized charge clarifications
Categorize unrecognized charges
Resolve unrecognized charges
Apply chargeback reason codes
Resolve disputes efficiently
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations team
Communication Scope
Verbal communication; Written communication
Applying for this Chargeback Associate (Asociado de Contracargos) role?
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