Abbott
Healthcare
ChargebackAnalyst
“Chargeback Analyst at Abbott. Skills: Chargeback analysis, Sales tracings, Data processing. Process Chargeback/Tracing data. Monitor timeliness and accuracy”
Industry & Context.
Identify discrepancies; Resolve issues; Data resolution
Continuous sitting, Keyboard use
What They're Looking For.
Must Have
Bachelor's Degree and 4+ years of experience, 8 years relevant experience
Nice to Have
Advanced user of Microsoft Office, SAP experience preferred
What You'll Do.
Process Chargeback/Tracing data
Monitor timeliness and accuracy
Verify end-user and distributor pricing
Manage complex accounts
Resolve system issues
Build relationships with distributors
Oversee distributors with deductions
Evaluate and reconcile disputes
Generate sales/metrics reports
Present findings and recommendations
Run and create queries
Recognize impact of changes
Interpret customer issues
Lead departmental training
Collaborate on product/pricing loads
Advise customers on electronic capabilities
Provide education on new distributor setup
Ensure understanding of issues
Participate on cross-functional teams
Make recommendations for solutions
Monitor customer inquiries
Respond to customer inquiries
Participate in system UAT
Provide constructive feedback
Demonstrate contract understanding
How You'll Work.
Team & Collaboration
Cross-functional project initiatives; Cross-functional teams; Commercial Operations; Customer Service Organization; Field Sales Force; Accounts Receivable; Sales Analysis
Communication Scope
Present findings; Customer calls
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