Block
ChannelSalesSupportAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Channel Sales Support Agent at Block. Skills: Sales support, Channel management, Customer service. Act as main point of contact for sales teams. Respond to inquiries within agreed SLA timeframes”
Industry & Context.
Occasional attendance at sales meetings, training sessions, and contractor events
What They're Looking For.
Must Have
1–2 years in sales support, channel management, technical support/implementation, or customer service, Experience with CRM systems (Salesforce, HubSpot, or similar), Proficiency in Google Workspace and AI tools, Familiarity with B2B sales processes and sales cycle management, Basic understanding of sales reporting and analytics
Nice to Have
Experience working with self-employed contractors, distributors, sellers, or channel partners
What You'll Do.
Act as main point of contact for sales teams
Respond to inquiries within agreed SLA timeframes
Build and maintain working relationships with sales teams
Provide product knowledge
and technical guidance
Work with internal teams to resolve sales inefficiencies
Remove blockers for sales teams
Identify recurring problems and partner with management
Implement lasting solutions
Provide phone and face-to-face support
Maintain and update sales documentation
Process commission calculations
Keep systems and information current
How You'll Work.
Team & Collaboration
Work with internal teams across the business to resolve sales inefficiencies and remove blockers; Partner with management to implement lasting solutions
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. You're someone who Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people Takes ownership – When you pick up a problem, you see it through to resolution Sh
Applying for this Channel Sales Support Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Block?
Real rants from real employees. Read before you apply.