Block

Financial Services

ChannelSalesSupportAgent

€32–45k ~AI est. France Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Channel Sales Support Agent at Block. Skills: Sales support, Channel management, Customer service. Act as main point of contact. Respond to inquiries”

Industry & Context.

Financial Services
Problems you'll solve

Problem-solving

What They're Looking For.

Must Have

1–2 years sales support, 1–2 years channel management, 1–2 years technical support, 1–2 years customer service, Experience with CRM systems, Proficiency in Google Workspace, Proficiency in AI tools, Familiarity with B2B sales, Familiarity with sales cycle management, Basic understanding of sales reporting, Basic understanding of sales analytics, Fluency in French, Fluency in English

Nice to Have

Experience with self-employed contractors, Experience with distributors, Experience with sellers, Experience with channel partners

What You'll Do.

Act as main point of contact

Build working relationships

Maintain working relationships

Provide product knowledge

Provide pricing information

Provide sales collateral

Provide technical guidance

Resolve sales inefficiencies

Identify recurring problems

Implement lasting solutions

Provide phone support

Provide face-to-face support

Maintain sales documentation

Update sales documentation

Maintain sales playbooks

Update sales playbooks

Maintain resource libraries

Update resource libraries

Process commission calculations

Keep information current

How You'll Work.

Team & Collaboration

Internal teams; Finance team

Communication Scope

Product knowledge; Pricing information; Sales collateral; Technical guidance

Full Job Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. You're someone who: Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people Takes ownership – When you pick up a problem, you see it through to resolution S

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