Block
Financial Services
ChannelSalesSupportAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Channel Sales Support Agent at Block. Skills: Sales support, Channel management, Customer service. Act as main point of contact. Respond to inquiries”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
1–2 years sales support, 1–2 years channel management, 1–2 years technical support, 1–2 years customer service, Experience with CRM systems, Proficiency in Google Workspace, Proficiency in AI tools, Familiarity with B2B sales, Familiarity with sales cycle management, Basic understanding of sales reporting, Basic understanding of sales analytics, Fluency in French, Fluency in English
Nice to Have
Experience with self-employed contractors, Experience with distributors, Experience with sellers, Experience with channel partners
What You'll Do.
Act as main point of contact
Build working relationships
Maintain working relationships
Provide product knowledge
Provide pricing information
Provide sales collateral
Provide technical guidance
Resolve sales inefficiencies
Identify recurring problems
Implement lasting solutions
Provide phone support
Provide face-to-face support
Maintain sales documentation
Update sales documentation
Maintain sales playbooks
Update sales playbooks
Maintain resource libraries
Update resource libraries
Process commission calculations
Keep information current
How You'll Work.
Team & Collaboration
Internal teams; Finance team
Communication Scope
Product knowledge; Pricing information; Sales collateral; Technical guidance
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. You're someone who: Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people Takes ownership – When you pick up a problem, you see it through to resolution S
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