Nuvei
fintech
ChannelOperations&SupportSpecialist
“Channel Operations & Support Specialist at Nuvei. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. manage operational workflows related to agent onboarding, agent support, and the pre-vet process. ensures the efficient processing of merchant applications”
What You'll Achieve.
efficient processing of merchant applications; enhance agent and partner experience; reporting on merchant applications, pipeline activity, and onboarding performance; monitoring key metrics (e. g. , return rates, underwriting turnaround times); identify bottlenecks; drive process improvements
Industry & Context.
solving complex problems
What They're Looking For.
Must Have
organizational and project management skills with the ability to manage multiple priorities, communication and coordination skills across cross-functional teams, Attention to detail with a focus on data accuracy and process compliance, Ability to work collaboratively with sales, operations, and finance teams
Nice to Have
5+ years of experience in payments, fintech, merchant acquiring, or partner channel operations, Familiarity with merchant underwriting processes and documentation requirements, Experience supporting partner agents, ISOs, or sales channels
What You'll Do.
manage operational workflows related to agent onboarding
and the pre-vet process
ensures the efficient processing of merchant applications
facilitates communication between agents
and internal operational teams
Review and manage incoming merchant applications (prevets)
ensuring complete documentation prior to submission to Partner eCom
Maintain accurate prevet templates and restricted/prohibited merchant lists
Oversee all internal and external merchant applications
Provide operational support to agents throughout the onboarding process
Guide agents on submission requirements
Respond to inquiries and coordinate with internal teams to resolve issues
Support initiatives to enhance agent and partner experience
Generate reports on merchant applications
and onboarding performance
Monitor key metrics (e. g.
underwriting turnaround times)
Identify bottlenecks and drive process improvements
Support management with reporting and operational analysis
How You'll Work.
Team & Collaboration
cross-functional coordination; Ability to work collaboratively with sales, operations, and finance teams; facilitates communication between agents, sales team, the RM team, and internal operational teams; coordinate with internal teams to resolve issues
Communication Scope
communication and coordination skills across cross-functional teams
Process & Methodology
organizational and project management skills with the ability to manage multiple priorities
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