SquareTrade
Insurance
ChannelInsightsManager
“Channel Insights Manager at SquareTrade. Skills: Channel performance insights, Operational metrics, Cross-functional alignment, Stakeholder management. Own channel performance insights. Monitor SLAs”
What You'll Achieve.
Improve customer experience; Improve operational efficiency; Improve partner performance; Safeguard service level agreements; Maintain brand health; Deliver against departmental objectives; Deliver results
Industry & Context.
Structured problem-solving; Root cause analysis; Advanced analytics; Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree, 5+ years experience, Demonstrated ability to own business performance, Identify root causes, Deliver measurable improvements, Understanding of operational workflows, Partner-driven customer experience impacts, Advanced analytical skills, Problem-solving skills, Translate data into actionable insights, Proficiency in SQL, Proficiency in Tableau, Proficiency in Power BI, Analyze performance trends, Communicate performance trends, Lead cross-functional initiatives, Influence stakeholders without authority, Communication skills, Relationship management skills, Work across internal teams, Work with external partners, Navigate ambiguity
Nice to Have
Experience in operations, Experience in analytics, Experience in partner management, Experience in channel management
What You'll Do.
Own channel performance insights
Monitor operational KPIs
Analyze operational KPIs
Monitor partner scorecards
Analyze partner scorecards
Ensure consistent performance
Translate data into insights
Inform business decisions
Identify cost opportunities
Identify service level opportunities
Identify customer outcome opportunities
Establish performance frameworks
Refine performance frameworks
Identify operational issues
Diagnose operational issues
Develop scalable solutions
Implement scalable solutions
Strengthen channel execution
Design mitigation strategies
Protect brand standards
Serve as insights partner
Ensure alignment on goals
Ensure alignment on expectations
Ensure alignment on plans
Influence partner behavior
Influence internal priorities
Drive alignment across teams
Create clear narratives
Create compelling narratives
Lead action plan development
Track execution progress
Hold stakeholders accountable
Contribute to departmental planning
Identify resource needs
Align initiatives to objectives
Establish best practices
How You'll Work.
Team & Collaboration
Cross-functional alignment; Stakeholder partnership; Internal teams; External channel partners; Cross-functional initiatives; Stakeholder engagement
Communication Scope
Compelling narratives; Stakeholder communication
Process & Methodology
Action planning
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