Amgen
ChangeSupportManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Change Support Manager at Amgen. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards. Ensure capabilities are embedded effectively across global programs, driving consistency and quality of execution”
Industry & Context.
Structured problem solver with analytical and data interpretation skills; Identify systemic friction points and lead interventions to improve speed, quality, and impact; Structured thinking and problem-solving
What They're Looking For.
Must Have
8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience
Nice to Have
Exposure to digital platforms, product operating models, or workflow tools, Experience working with or deploying AI/LLM-enabled solutions in business contexts, Background in consulting, transformation, or internal strategy functions, Experience operating in global, matrixed environments
What You'll Do.
Own specific components of the RDO capability stack
translating enterprise transformation priorities into scalable tools
and execution standards
Ensure capabilities are embedded effectively across global programs
driving consistency and quality of execution
Act as the business-facing product partner for digital change and AI-enabled solutions
Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office
Define business requirements for change tools
Drive adoption strategy
and continuous improvement based on feedback and usage data
Define and track KPIs across adoption
and business outcomes
Develop reporting and insights to assess effectiveness of transformation capabilities
Identify systemic friction points and lead interventions to improve speed
Partner with global transformation and program teams to deploy RDO tools and ways of working
Drive experimentation and innovation to improve user experience and execution productivity
How You'll Work.
Team & Collaboration
work in close partnership with technology and product teams; partner effectively with product and engineering teams; partner with global transformation and program teams; Act as a connector across business, technology, and execution teams to drive alignment; Ability to partner closely with technology teams to deliver scalable solutions (without being a developer)
Communication Scope
stakeholder management and communication skills
Process & Methodology
Project Management experience
Full Job Description
## **Career Category** Information Systems ## ## **Job Description** **Job Description** **What you will do** In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen. Reporting to the Associate Director, you will act as a business owner of defined RDO capabilities—spanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact. This role sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence. **Roles and Responsibilities:** * Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards * Ensure capabilities are embedded effectively across global programs, driving consistency and quality of execution * Act as the business-facing product partner for digital change and AI-enabled solutions * Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office * Define business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release * Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data * Define and track KPIs across adoption, usage, execution quality, and business outcomes * Develop reporting and insights to assess effectiveness of transformation capabilities * Identify systemic friction points and lead interventions to improve speed, quality, and impact * Partner with global transformation and program teams to de
Applying for this Change Support Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Amgen?
Real rants from real employees. Read before you apply.