Payward
Financial Services
ChangeOversight&ThirdPartyOperationsManager
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“Change Oversight & Third Party Operations Manager at Payward. Skills: Change Oversight, Third Party Operations, Risk Management, Governance. Support ITGC oversight development. Support ITGC oversight implementation”
What You'll Achieve.
Optimize vendor portfolio; Drive cost savings; Drive supply continuity; Drive quality improvements; Drive increased vendor value; Support scalable governance; Support operational risk management; Monitor vendor performance; Support continuous improvement
Industry & Context.
Risk assessment; Risk mitigation; Root cause analysis; Investigate issues; Investigate incidents; Investigate variances
What They're Looking For.
Must Have
5+ years experience, Experience with IT General Controls, Experience with technology governance framework, Experience with regulated entities, Experience with operational environments, Experience with system changes, Experience with infrastructure changes, Experience with process changes, Experience with data changes, Experience with governance processes, Experience with IT general governance, Experience with technology change governance, Experience with operational governance, Experience with implementation governance, Experience with testing governance, Experience with post-implementation oversight, Experience with policies, Experience with procedures, Experience with workflows, Experience with standards, Experience with governance documentation, Experience with operational risk management, Experience with technology governance, Experience with critical systems inventories, Experience with regulatory-critical datasets, Experience with data dependencies, Experience with governance artefacts, Experience with IT general controls effectiveness, Experience with testing standards effectiveness, Experience with implementation readiness controls effectiveness, Experience with post-implementation validation processes effectiveness, Experience with post-implementation validation activities, Experience with control issues, Experience with operational incidents, Experience with reconciliation variances, Experience with workflow tooling, Experience with data governance controls, Experience with technology-enabled oversight processes, Experience with scalable governance, Experience with operational risk management, Experience with performance metrics, Experience with technology risks, Experience with operational risks, Experience with second line of defence teams, Experience with risk management framework, Experience with technology risk management, Experience with operational risk management, Experience with risk culture, Experience with Internal Audit, Experience with Compliance, Experience with Risk, Experience with Finance, Experience with Engineering, Experience with Data, Experience with external assurance providers, Experience with operational processes reviews, Experience with IT general controls reviews, Experience with testing reviews, Experience with validation reviews, Experience with evidence gathering, Experience with reporting activities, Experience with governance reporting, Experience with management information, Experience with committee materials, Experience with audit evidence, Experience with regulatory submissions, Experience with technology governance reporting, Experience with operational control frameworks reporting, Experience with Kraken's regulated entities, Experience with Group functions, Experience with technology change coordination, Experience with operational dependencies coordination, Experience with governance processes coordination, Experience with audit activities coordination, Experience with remediation initiatives coordination, Experience with enterprise risk management frameworks, Experience with IT-related policies, Experience with IT-related standards, Experience with IT-related procedures, Experience with business stakeholders, Experience with suppliers, Experience with contract negotiations, Experience with negotiation strategies, Experience with fallback positions, Experience with commercial terms, Experience with key performance benchmarks, Experience with contractual success measurement, Experience with contract review process, Experience with internal stakeholders, Experience with legal engagement, Experience with subject matter experts, Experience with timely execution, Experience with compliance, Experience with supplier rationalization, Experience with vendor portfolio optimization, Experience with cost savings, Experience with supply continuity, Experience with quality improvements, Experience with vendor innovation, Experience with increased vendor value, Experience with business requirements analysis, Experience with vendor management guidelines, Experience with vendor management policies, Experience with standardized contracting protocols, Experience with vendor lifecycle strategy, Experience with vendor planning, Experience with vendor sourcing, Experience with vendor selection, Experience with vendor performance management, Experience with vendor offboarding, Experience with vendor transition, Experience with strategic suppliers, Experience with vendor performance monitoring, Experience with negotiated Service Level Agreements, Experience with Master Service Agreements, Experience with spend analysis, Experience with financial modeling, Experience with commercial negotiations, Experience with vendor performance reviews, Experience with executive reporting, Experience with data-driven dashboards, Experience with metrics, Experience with purchase requisitions, Experience with purchase orders, Experience with accounting classifications, Experience with coding, Experience with Accounts Payable, Experience with FP&A, Experience with IT, Experience with business stakeholders, Experience with digital transformation initiatives, Experience with Procure-to-Pay process, Experience with process enhancement opportunities, Experience with automation solutions, Experience with new workflows, Experience with risk assessment, Experience with risk mitigation, Experience with vendor risk, Experience with vendor performance, Experience with SLA monitoring, Experience with MSA monitoring, Experience with financial analysis, Experience with data analysis, Experience with data visualization, Experience with reporting, Experience with metrics development, Experience with process improvement, Experience with automation, Experience with workflow design, Experience with data governance, Experience with technology risk, Experience with operational risk, Experience with cross-functional teams, Experience with Engineering teams, Experience with Product teams, Experience with Risk teams, Experience with Compliance teams, Experience with Finance teams, Experience with Data teams, Experience with operational teams, Experience with fast-moving environments, Experience with evolving priorities, Experience with regulatory requirements, Experience with systems thinking, Experience with technology leverage, Experience with workflow tooling, Experience with automation, Experience with data-driven approaches, Experience with scalable governance, Experience with oversight processes, Experience with organizational skills, Experience with coordination skills, Experience with managing workstreams, Experience with managing stakeholders, Experience with managing governance activities
Nice to Have
Familiarity with governance frameworks, Familiarity with regulatory expectations, Familiarity with operational resilience, Familiarity with outsourcing, Familiarity with technology risk, Familiarity with digital asset regulation, Familiarity with MiCAR, Familiarity with DORA, Familiarity with PSD2, Familiarity with E-Money Regulations
What You'll Do.
Support ITGC oversight development
Support ITGC oversight implementation
Support ITGC oversight operation
Support technology governance framework development
Support technology governance framework implementation
Support technology governance framework operation
Partner with teams to identify risks
Partner with teams to assess risks
Partner with teams to manage risks
Support governance processes operation
Support governance processes enhancement
Assist in policy development
Assist in procedure development
Assist in workflow development
Assist in standards development
Assist in governance documentation development
Support critical systems inventories maintenance
Support regulatory-critical datasets maintenance
Support data dependencies maintenance
Support governance artefacts maintenance
Review IT general controls effectiveness
Review testing standards effectiveness
Review implementation readiness controls effectiveness
Review post-implementation validation processes effectiveness
Support post-implementation validation execution
Support post-implementation validation review
Assist in control issues investigation
Assist in operational incidents investigation
Assist in reconciliation variances investigation
Assist in control issues escalation
Assist in operational incidents escalation
Assist in reconciliation variances escalation
Assist in control issues remediation
Assist in operational incidents remediation
Assist in reconciliation variances remediation
Assist in workflow tooling development
Assist in data governance controls development
Assist in technology-enabled oversight processes development
Help develop performance metrics
Help implement performance metrics
Support risk framework development
Support risk framework maintenance
Support risk culture embedding
Work with teams for reviews
Support periodic reviews
Support testing activities
Support validation activities
Support evidence gathering
Support reporting activities
Assist in governance reporting preparation
Assist in management information preparation
Assist in committee materials preparation
Assist in audit evidence preparation
Assist in regulatory submissions preparation
Support liaison between entities and functions
Support co-ordination between entities and functions
Support adherence to risk management frameworks
Support adherence to IT policies
Support adherence to IT standards
Support adherence to IT procedures
Partner with stakeholders throughout negotiations
Develop negotiation strategies
Develop fallback positions
Develop acceptable commercial terms
Establish key performance benchmarks
Lead contract review process
Coordinate contract review process
Engage legal as needed
Engage subject matter experts as needed
Support supplier rationalization initiatives
Drive supply continuity
Drive quality improvements
Drive increased vendor value
Analyze business requirements
Develop vendor management guidelines
Develop vendor management policies
Develop standardized contracting protocols
Establish vendor lifecycle strategy
Manage vendor lifecycle strategy
Identify risks associated with suppliers
Mitigate risks associated with suppliers
Monitor vendor performance against SLAs
Monitor vendor performance against MSAs
Perform spend analysis
Perform financial modeling
Create purchase requisitions
Manage purchase requisitions
Create purchase orders
Manage purchase orders
Ensure accuracy of accounting classifications
Ensure accuracy of coding
Partner to drive digital transformation
Champion continuous improvement efforts
Identify process enhancement opportunities
Implement automation solutions
How You'll Work.
Team & Collaboration
Partner with Product teams; Partner with Engineering teams; Partner with Data teams; Partner with Finance teams; Partner with Compliance teams; Partner with operational teams; Work with second line of defence; Work with Internal Audit; Work with external assurance providers; Work with Accounts Payable; Work with FP&A; Work with IT; Work with business stakeholders; Liaise between entities and functions; Co-ordinate between entities and functions; Partner with business stakeholders; Partner with suppliers; Engage internal stakeholders; Engage legal; Engage subject matter experts
Communication Scope
Governance reporting; Management information; Committee materials; Audit evidence; Regulatory submissions; Written communication; Verbal communication
Process & Methodology
Manage workstreams, Manage stakeholders, Manage governance activities
Full Job Description
BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. As the global crypto market transforms under the Markets in Crypto-Assets Regulation (MiCAR) and many more regulatory frameworks, Kraken is building the blueprint for how a global exchange scales compliantly — while unlocking new growth across products, markets, and partnerships. THE OPPORTUNITY Change Oversight and Change Management - Support the ongoing development, implementation, and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments. - Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments. - Support the operation and continuous enhancement of governance processes relating to: - IT general controls; - technology change management; - operational resilience; - implementation readiness; - testing and validation; - and post-implementation oversight. - Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and
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