An Arrangement That Works For You
ChangeDeliveryManager
“Change Delivery Manager at An Arrangement That Works For You. Skills: leading business wide change, cross-functional coordination, stakeholder management, delivery approaches and techniques, continuous improvement. lead business wide change. Bringing cross functional resources together to tackle a wide range of business problems”
What You'll Achieve.
lead significant and high priority outcomes both directly and through others; delivering outcomes; deliver end-to-end delivery; successful implementation and review of change; improving the effectiveness of delivery; deliver for our customers and business
Industry & Context.
Excellent problem solving & analytical skills; providing structured thinking and understanding to problems, transforming them into actionable work for teams
What They're Looking For.
Must Have
Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP, Excellent problem solving & analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business, Proven experience of managing cross team dependencies, risks and issues, Confident in leading through ambiguity, in a fast paced, changing environment, relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level, A credible track record of improving the effectiveness of delivery, Proven experience of managing cross team governance and reporting, Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and create a culture of transparency across all aspects of delivery, A high level of emotional intelligence allowing you to read a room, A passion for leading and coaching other delivery resources to support growth of wider team
Nice to Have
Comfortable working in a complex regulated environment
What You'll Do.
lead business wide change
Bringing cross functional resources together to tackle a wide range of business problems
Providing clear communication and coordination between delivery teams and wider business stakeholders
Adapting your methodology and style to suit different scenarios
Challenging and stress testing plans
scope and delivery approaches
Dealing with ambiguity and navigating when processes are not clearly defined or understood
Identifying ways to improve overall efficiency and ways of working of delivery teams
Adapt your leadership or coaching style to the individual or group you are leading and/or influencing
Utilise appropriate delivery approaches and techniques to drive and deliver end-to-end delivery
Ensure the successful implementation and review of change in a dynamic and well governed manner
Take a consistent and ongoing approach to planning
metrics and measurements
contingency planning and delivery
planning assumptions and progress to a range of stakeholders
issues and dependencies at a team level as well as governance and status reporting
Maintain the cadence of delivery and manage the relationships between different people within and across teams
Use judgement to escalate when appropriate
Build successful cross functional delivery teams
Understand team styles and how people work together
influence and motivate a team
Give and receive constructive feedback
enabling a feedback loop
Ensure the health of a team and support conflict resolution
improving team performance
Ensure that the team works in a transparent way and that the work is understood externally
Create an open and collaborative working environment
Drive a culture of continuous improvement and innovation across teams
Challenge the status quo
take note of what’s not working and strive to break down barriers and change approach where it impacts the pace of the teams
Influence and make positive changes to the team
Seek a firm understanding of how Capital One
functions and the business context surrounding decisions and changes
Demonstrate flexibility
adaptability and a willingness to learn and also seek to teach and coach others through our change community
Recognise how people work together
creating the best team makeup depending on the situation
Help teams maintain a focus on delivery while being aware of the importance of personal development to sustained effectiveness
How You'll Work.
Team & Collaboration
Bringing cross functional resources together; Providing clear communication and coordination between delivery teams and wider business stakeholders; Manage the relationships between different people within and across teams; Build successful cross functional delivery teams; Understand team styles and how people work together; Create an open and collaborative working environment; Recognise how people work together, creating the best team makeup depending on the situation
Communication Scope
Providing clear communication; Excellent communication and influencing skills; Communicate plans, planning assumptions and progress to a range of stakeholders
Process & Methodology
delivery methodologies including Agile and MSP, planning, forecasting, managing uncertainty, metrics and measurements, contingency planning, risk management, issue management, dependency management, governance, status reporting
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