Amgen
ChangeCapabilitiesManager
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“Change Capabilities Manager at Amgen. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation. act as a business owner of defined RDO capabilities—spanning change management frameworks, digital platforms, and AI-enabled solutions”
What You'll Achieve.
measurable business impact; accountability for outcomes and impact; execution quality; business outcomes; effectiveness of transformation capabilities; speed, quality, and impact; execution productivity
Industry & Context.
Structured problem solver with analytical and data interpretation skills; Structured thinking and problem-solving
What They're Looking For.
Must Have
Master's OR Bachelor's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience
Nice to Have
Exposure to digital platforms, product operating models, or workflow tools, Experience working with or deploying AI/LLM-enabled solutions in business contexts, Background in consulting, transformation, or internal strategy functions, Experience operating in global, matrixed environments
What You'll Do.
and driving adoption of the systems
and operating processes that enable enterprise transformation
act as a business owner of defined RDO capabilities—spanning change management frameworks
and AI-enabled solutions
translate transformation needs into scalable solutions and ensure they deliver measurable business impact
Own specific components of the RDO capability stack
translating enterprise transformation priorities into scalable tools
and execution standards
Ensure capabilities are embedded effectively across global programs
driving consistency and quality of execution
Act as the business-facing product partner for digital change and AI-enabled solutions
Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office
Define business requirements for change tools
and success partner with technology teams on design
Drive adoption strategy
and continuous improvement based on feedback and usage data
Define and track KPIs across adoption
and business outcomes
Develop reporting and insights to assess effectiveness of transformation capabilities
Identify systemic friction points and lead interventions to improve speed
Partner with global transformation and program teams to deploy RDO tools and ways of working
Drive experimentation and innovation to improve user experience and execution productivity
How You'll Work.
Team & Collaboration
work in close partnership with technology and product teams; partner effectively with product and engineering teams; Ability to partner closely with technology teams to deliver scalable solutions (without being a developer); Act as a connector across business, technology, and execution teams to drive alignment
Communication Scope
stakeholder management and communication skills
Process & Methodology
Project Management experience
Full Job Description
## **Career Category** Information Systems ## ## **Job Description** **Job Description** **What you will do** In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen. Reporting to the Associate Director, you will act as a business owner of defined RDO capabilities—spanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact. This role sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence. **Roles and Responsibilities:** * Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards * Ensure capabilities are embedded effectively across global programs, driving consistency and quality of execution * Act as the business-facing product partner for digital change and AI-enabled solutions * Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office * Define business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release * Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data * Define and track KPIs across adoption, usage, execution quality, and business outcomes * Develop reporting and insights to assess effectiveness of transformation capabilities * Identify systemic friction points and lead interventions to improve speed, quality, and impact * Partner with global transformation and program teams to de
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