Chanel
Chanel&MoiAmbassador
“Chanel & Moi Ambassador at Chanel. Skills: After-sales service, Client engagement, Brand advocacy. Embody and reinforce service philosophy. Bring heritage, craftsmanship, and values to life”
What You'll Achieve.
Elevate CHANEL’s brand equity; Reinforce trust in the House; Uphold CHANEL’s after‑sales promise; Ensure every touchpoint reflects the House’s unwavering standards; Transform after‑sales interactions into meaningful moments of excellence; Strengthen long‑term loyalty; Deepen emotional connection; Uphold CHANEL’s prestige; Setting the standard for every client interaction; Ensuring transparency and tailored follow‑up; Supporting seamless, high‑quality client engagement; Ensuring accurate tracking and timely coordination; Drive continuous improvement; Ensure aligned communication and teamwork; Enhance the overall client journey; Ensuring a consistently elevated luxury experience; Inspiring excellence in after‑sales service across the team; Refine service expression and brand impact; Reinforcing a unified service culture; Ensuring consistency and compliance across all activities; Ensuring clear information flow and alignment; Support swift resolution and continuous improvement
Industry & Context.
Problem-solving mindset, able to anticipate needs, resolve service challenges, and enhance outcomes.
What They're Looking For.
Must Have
Ability to embody and articulate CHANEL’s service vision, service centricity, Proven mentoring and coaching capability, Excellent communication and interpersonal skills, organisation and service planning skills, Problem-solving mindset, Solid understanding of service standards and SOPs
What You'll Do.
Embody and reinforce service philosophy
personalized after-sales service
Proactively follow up with clients
Handle service issues or complaints
Maintain accurate repair tracking
Validate and update client contact details
Ensure Les Ateliers environment meets standards
Support smooth daily flow of repairs
Monitor key service and operational KPIs
Foster a collaborative team culture
Collect and share client feedback
Manage care and repair inventory
Conduct weekly stock takes
Coordinate item collection
Champion Chanel & Moi values
Identify opportunities to surprise and delight
Share client feedback
Motivate and engage the team
Uphold Les Ateliers governance
Serve as a key liaison
Oversee operational processes
Escalate operational or procedural issues
How You'll Work.
Team & Collaboration
Foster a collaborative team culture by sharing knowledge, supporting onboarding, and contributing to ongoing training initiatives.; Collaborate closely with QC, after-sales, alteration hubs, and boutique teams to ensure aligned communication and teamwork.; Share client feedback, successes, and learnings with the Head of Les Ateliers and colleagues to refine service expression and brand impact.; Motivate and engage the team by sharing best practices and examples of exceptional client care, reinforcing a unified service culture.; Serve as a key liaison between the retail floor and internal partners, ensuring clear information flow and alignment.
Communication Scope
Clear, engaging client communication; Excellent communication and interpersonal skills to engage clients, retail teams, and stakeholders with warmth and professionalism.
Applying for this Chanel & Moi Ambassador role?
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