Four Seasons
ChaletConcierge
Neural analysis suggests this role is
optimal for Entry candidates.
“Chalet Concierge at Four Seasons. Skills: exceptional service, assisting with any requests, providing information about the Chalet’s amenities, shuttling, ensuring a seamless and enjoyable experience, front desk reception, ski equipment and locker assignments. Responds to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ polici”
What You'll Achieve.
achieve maximum customer satisfaction; guest satisfaction is high
Industry & Context.
ability to work morning, afternoon, and evening shifts, weekends, and holidays
What They're Looking For.
Must Have
Minimum 1-2 years of experience in a similar role, Requires the ability to multi-task on several items at once, Working knowledge of computer systems, hotel operating systems, Fluency in English is required, applicants to have current work authorization in the in the United States
Nice to Have
in a luxury hotel setting preferred, experience with Microsoft Suite, OPERA/Concierge Smart preferred, Ability to speak Spanish a plus
What You'll Do.
Responds to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Handles all guest interactions with the highest level of hospitality and professionalism
accommodating special requests whenever possible and resolving customer complaints.
Assists guests and residents in all inquiries in connection with resort services
activations and directions.
respond to all guest requests in an accurate and timely manner
making recommendations based on local knowledge and resort practices.
assist with front desk reception and ski equipment and locker assignments for guests
Provide information about the Chalet’s amenities and local attractions
assisting with Front Office or Bell Stand duties as needed.
Ensures standards are being met
guest satisfaction is high and responds to all guest requests in an accurate and timely manner
How You'll Work.
Communication Scope
good communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and
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