Sectigo
Technology
CertificateSupportAssociate
Neural analysis suggests this role is
optimal for mid candidates.
“Certificate Support Associate at Sectigo. Skills: Customer support, Customer service, Troubleshooting. Respond to customer inquiries. Triage customer issues”
What You'll Achieve.
Ensure customer satisfaction; Maintain customer relationships
Industry & Context.
Troubleshooting issues
24/7 shift
What They're Looking For.
Must Have
Minimum 1 year customer support experience, Excellent verbal communication skills, Excellent written communication skills, Professional phone etiquette, Professional email etiquette, Ability to multitask, Ability to prioritize, Manage time effectively, High attention to detail, Accuracy in documenting interactions, Self-motivated, Work with minimal supervision, Keyboard proficiency
Nice to Have
Bachelor's degree in business, Bachelor's degree in communications, Bachelor's degree in information technology, Equivalent practical experience, Experience handling multiple communication channels, Familiarity with CRM tools, Familiarity with ticketing tools, Familiarity with customer support tools, Basic working knowledge of Windows, Basic working knowledge of Microsoft Office, Prior experience in regulated environment, Knowledge of cybersecurity, Knowledge of SSL/TLS, Knowledge of technical products
What You'll Do.
Respond to customer inquiries
Triage customer issues
Provide product information
Provide service information
Provide policy information
Provide procedure information
Document customer interactions
Document customer issues
Document customer resolutions
Manage customer support
Resolve customer support
Escalate complex issues
Collaborate with internal teams
Maintain customer service standard
Provide feedback on issues
How You'll Work.
Team & Collaboration
Internal teams; Technical Support; Validation; Sales; Operations
Communication Scope
Verbal communication; Written communication; Phone etiquette; Email etiquette
Full Job Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a Certificate Support Associate to join our growing global team at Sectigo. The Customer Support Associate is responsible for delivering exceptional customer service by handling inbound and outbound customer interactions via phone, email, and live chat. This role focuses on resolving customer inquiries, troubleshooting issues, providing product guidance, and ensuring a high level of customer satisfaction. The specialist works closely with internal teams to ensure timely resolution of customer concerns and contributes to maintai
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