Sectigo
Certificate Lifecycle Management
CertificateSupportAssociate
Neural analysis suggests this role is
optimal for mid candidates.
“Certificate Support Associate at Sectigo. Skills: Customer service, Troubleshooting, Communication. Respond to customer inquiries. Triage customer issues”
What You'll Achieve.
Ensuring a high level of customer satisfaction; Maintaining long-term customer relationships; Adhere to defined service level agreements (SLAs)
Industry & Context.
Troubleshooting issues; Resolve customer support escalate complex issues
24/7 shift
What They're Looking For.
Must Have
Minimum of 1 year of experience in customer support, help desk, or call center environments, Excellent verbal and written communication skills, customer service mindset with professional phone and email etiquette, Ability to multitask, prioritize, and manage time effectively in a fast-paced environment, High attention to detail and accuracy in documenting customer interactions, Self-motivated and capable of working with minimal supervision
Nice to Have
Experience handling customer interactions across multiple communication channels (phone, email, chat), Familiarity with CRM, ticketing, or customer support tools, Basic working knowledge of Windows operating systems and Microsoft Office applications, Keyboard proficiency, Prior experience in a compliance-driven or regulated environment, Knowledge of cybersecurity, SSL/TLS, or technical products
What You'll Do.
Respond to customer inquiries
Triage customer issues
Provide product guidance
Document customer interactions
Resolve customer support issues
Collaborate with internal teams
Maintain customer service standards
Contribute to improvement initiatives
How You'll Work.
Team & Collaboration
Collaborate with internal teams such as Technical Support, Validation, Sales, and Operations
Communication Scope
Excellent verbal and written communication skills; Professional phone and email etiquette
Full Job Description
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a Certificate Support Associate to join our growing global team at Sectigo. The Customer Support Associate is responsible for delivering exceptional customer service by handling inbound and outbound customer interactions via phone, email, and live chat. This role focuses on resolving customer inquiries, troubleshooting issues, providing product guidance, and ensuring a high level of customer satisfaction. The specialist works closely with internal teams to ensure timely
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