CentreDevelopmentManager

We have a career defining opportunity for a motivated, practical and experienced Service Manager (Centre Development Manager) to lead our Rockingham Auto Service Centre. **What will you be doing?** You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic plan. In addition, you lead a small professional team of Service Advisors', Team Leader (Workshop Foreman) and Detailer/Driver. Responsibilities include: * Ownership of the Centre’s key performance indicators, including: revenue, profitability, quality assurance, compliance management * Management and monitoring of health, safety and environment compliance * Performance planning and management of staff in accordance with RAC policies and procedures * Providing customer and member service excellence * Optimisation and growth of the existing client base * Review, recommend and implement operational improvements to ensure efficient operations * Inventory/stock/equipment management * Escalation points for customer feedback * Participation in retention, recruitment and selection activities Reporting to the Operations Manager , this position is offered on a permanent, full-time basis. **What are we looking for in you?** You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain: * A sound level of sales and business acumen * Proven experience in growing an existing client base * A high level of both written and verbal communication and relationship management skills * Strong problem solving, conflict resolution and decision-making skills * Well-developed organisational and planning skills, along with an ability to multi-task * Experience coaching and developing staff and creating a highly engaged work culture **What can we offer you?** * A competitive base salary plus Super and lucrative quarterly incentive structure * A yearly travel allowance up to $5000.00