MultiCare

Healthcare

CentralizedPatientAccessRepresentativeIII

$0–0k Spokane, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Centralized Patient Access Representative III at MultiCare. Skills: Patient scheduling, Customer service. Perform all CPAR-I & II Functions. Schedule appointments for multiple specialty medical practices”

What You'll Achieve.

Ensure optimal patient outcomes

Industry & Context.

Healthcare

What They're Looking For.

Must Have

High School Diploma or GED, Three (3) years customer service experience, Proficient computer skills

Nice to Have

6 months meeting call center metrics in as a CPAR-II, Three (3) year office, clerical, or call center in a medical setting, Knowledge of medical terminology, Knowledge of referrals/orders, Knowledge of medical insurance, Electronic Medical Record EPIC, Familiarity with data entry, Familiarity with complex scheduling

What You'll Do.

Perform all CPAR-I & II Functions

Schedule appointments for multiple specialty medical practices

Process patient orders/referrals received from providers

Follow all patient screening protocols

Clear patients for safety prior to undergoing any

Relay all exam or procedure specific preparatory information

How You'll Work.

Team & Collaboration

Clinic partners

Full Job Description

**Join a team that shares your calling** At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. * _**About MultiCare’s Access Center**_ The Centralized Access Team provides excellent patient care and the development of employees’ healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community. The Centralized Patient Access Representative III for Imaging handles inbound calls and works the orders for multiple MultiCare Imaging locations including outpatient and hospital based. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners. **FTE:** 1.0, **Shift:** Days, **Schedule:** Monday - Friday **Tentative start date 7/13/2026** **Position Summary** The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety

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