Walden Security
CentralTechnologyCenter-2ndShiftOperator,Full-Time
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Central Technology Center - 2nd Shift Operator, Full-Time at Walden Security. Skills: Camera monitoring, Alarm monitoring, Dispatching, Incident response. Monitor cameras and alarms. Dispatch associated calls”
Industry & Context.
Identify problems; Resolve problems; Gather information; Analyze information; Develop alternatives; Use reason; Analyze problems; Identify causes; Implement solutions; Analytical mindset
Sitting for extended periods, Screen exposure for extended periods, Lift up to 25 pounds, Close vision, Distance vision, Depth perception, Adjust focus, Distinguish basic colors
What They're Looking For.
Must Have
45 wpm typing speed, Proficient in Microsoft Windows 10, Proficient in Microsoft Office Products, Proficient in Outlook, Valid Driver's License
Nice to Have
Fluency in other languages
What You'll Do.
Monitor cameras and alarms
Dispatch associated calls
Provide general assistance
Answer routine and emergency calls
Monitor video equipment
Monitor various tools
Identify threats and risks
Coordinate response to incidents
Dispatch security officers
Dispatch facilities personnel
Dispatch police personnel
Dispatch fire personnel
Dispatch EMS personnel
Maintain records of communications
Maintain records of events
Manage sensitive situations
Maintain company confidentiality
Conduct investigative video reviews
Report on video reviews
Assist in conducting investigations
Update requestors promptly
Document reported incidents
Notify appropriate parties
Ensure systems are functioning
Report system deficiencies
Coordinate response of security personnel
Identify individuals in restricted areas
Monitor weather phenomena
Collect real-time information
Alert affected offices
Alert affected employees
Monitor civil demonstrations
Identify signs of unruly behavior
Manage employee security concerns
Ensure efficient support
Ensure resolution of requests
Troubleshoot Physical Access Control
Troubleshoot Security Software Platforms
Conduct routine alarm testing
Conduct remote audits
Identify critical issues
Escalate critical issues
How You'll Work.
Team & Collaboration
Group problem-solving; Share expertise with others; Listen to others; Open to others' ideas; Participate in meetings
Communication Scope
Speak clearly; Speak persuasively; Listen; Respond to questions; Group presentations; Write clearly; Vary writing style; Present numerical data; Interpret written information
Full Job Description
Summary: Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests. The CTC Operator 1 is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests. Essential Duties and Responsibilities: The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization. The CTC Operator 1 will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security. The CTC Operator 1 maintains various records of communications and events. Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.). Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors promptly Properly document all reported incidents, notifying appropriate parties for information, e
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